Handbook of Service Industries

Edited by John R. Bryson, Professor of Enterprise and Economic Geography, Department of Strategy and International Business, Birmingham Business School, University of Birmingham and the late Peter W. Daniels, formerly Emeritus Professor of Geography, School of Geography, Earth and Environmental Sciences, University of Birmingham, UK

• Contents: 1. Worlds of Services: From Local Service Economies to Offshoring or Global SourcingJohn R. Bryson and Peter W. DanielsPART I: CONCEPTUAL PERSPECTIVES 2. The Nature of Services Sven Illeris3. Services and Innovation: Conceptual and Theoretical Perspectives Jeremy Howells4. National Economies and the Service Society: The Diversity of Models Jean Gadrey5. Theories of the Information Age Nico Stehr6. The Political Economy of Services in Tertiary EconomiesPascal Petit PART II: THE DEVELOPMENT OF SERVICE ECONOMIES 7. A Global Service Economy? Peter W. Daniels8. Services and Regional Development in the United StatesWilliam B. Beyers9. Service Industries, Global City Formation and New Policy Discourses within the Asia-PacificT.A. Hutton 10. Service Development in Transition Economies: Achievements and Missing Links Metka Stare11. Whither Global Cities: The Analytics and the Debates Saskia Sassen PART III: TRADING SERVICES: FROM LOCAL TO GLOBAL PRODUCTION12. Transport Services and the Global Economy: Towards a Seamless MarketThomas R. Leinbach and John T. Bowen 13. Empirical Analysis of Barriers to International Services Transactions and the Consequences of Liberalization Alan V. Deardorff and Robert M. Stern 14. Multinational Service Firms and Global Strategy Peter EnderwickPART IV: SERVICES, TECHNOLOGY AND INNOVATION15. Knowledge-Intensive Services and Innovation Ian Miles16. Small and Medium-sized Enterprises and the Consumption of Traded (Producer Service Expertise) versus Untraded Knowledge and Expertise John R. Bryson and Peter W. Daniels 17. Understanding the Relationship between Information Communications Technology and the Behaviour of Firms Located in Regional Clusters Grete Rusten and John R. Bryson18. Services and the Internet Andrew Murphy19. Knowledge Creation in a Japanese Convenience Store Chain: The Case of Seven-Eleven Japan Ikujiro Nonaka, Vesa Peltokorpi and Dai SenooPART V: SERVICE EMPLOYMENT: EMBODIED AND EMOTIONAL LABOUR 20. Embodied Information, Actor Netoworks and Global Value-Added ServicesBarney Warf21. Gender Divisions of Labour: Sex, Gender, Sexuality and Embodiment in the Service SectorLinda McDowell22. Transnational Work: Global Professional Labour Markets in Professional Service Accounting FirmsJonathan V. BeaverstockReferencesIndex

'It contains an impressive array of important and useful material that should be familiar to anyone interested in economic growth and change. . . the potential value to be gained from these collected works is great.'