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This enlightening Handbook presents empirical and theoretical insights on counterproductive work behavior (CWB), exploring the manifold intentional behaviors of employees that oppose the legitimate interests of their organization. Leading researchers and practitioners examine diverse forms of CWB spanning harassment, theft, substance misuse, presenteeism, and absenteeism, among others.Contributing authors emphasize the continually evolving landscape of work, and outline how scholarship should reflect changes that include the development of methods of communication and the consideration of alternative displays of CWB. Through a multidisciplinary approach, they utilize various paradigms, emphasizing organizational psychology and behavior throughout but also including artificial intelligence, cybersecurity, and neuroscience. Chapters shed light on the impact of CWB and critically assess how it is measured and studied in a variety of organizational settings. The Handbook also outlines contributing factors leading to CWB, such as office culture and ineffective leadership. It also examines how to manage the fallout after severe instances of CWB have occurred, such as via restorative justice approaches. Ultimately, it provides a thorough overview of current knowledge on CWB, summarizing the latest scholarship and avenues for future research.This Handbook is a vital resource for scholars and students of organizational psychology and behavior as well as sociology, social psychology, economics, and criminology. Practitioners and policymakers in human resource management will also benefit from its practical applications for prevention and intervention strategies.
Edited by Reeshad S. Dalal, Professor, Department of Psychology, George Mason University, Jaclyn M. Jensen, Professor, Department of Management and Entrepreneurship, DePaul University, USA and Sandy Lim, Associate Professor, Department of Management and Organisation, National University of Singapore, Singapore
ContentsAbout the editors ixList of contributors xPART I INTRODUCTION1 Introduction to the Handbook of Counterproductive Work Behavior 2Jaclyn M. Jensen, Sandy Lim, and Reeshad S. DalalPART II FORMS OF COUNTERPRODUCTIVE WORK BEHAVIOR2 Counterproductive work behavior from a historical perspective 14Paul E. Spector3 Sexual harassment in the contemporary workplace: cyber-sexualharassment, virtual work, and independent work arrangements 33Dana Kabat-Farr and Benjamin M. Walsh4 Workplace incivility 51Sandy Lim, Jingxian Yao, and Eugene Tay5 Workplace ostracism 70Matt C. Howard and Philip E. Holmes6 Abusive supervision and destructive forms of leadership at work 91Thomas Fischer7 Bullying, mobbing and emotional abuse at work 104Charlotte Rayner8 Reconceptualizing revenge for the 21st century: an identitymaintenance perspective 123Robert J. Bies, Christine C. Hwang, Eunjeong Shin,Laurie J. Barclay, and Thomas M. Tripp9 Work-related substance misuse 140Peter A. Bamberger10 Workplace theft 166Crystal M. Harold, Dayoung Kim, and Kristian M. Gardner11 Absenteeism and presenteeism: understanding their interplayin the modern workplace 188Mariella Miraglia and Hannah MusiyariraPART III NOMOLOGICAL NETWORK FOR COUNTERPRODUCTIVEWORK BEHAVIOR12 Outcomes of counterproductive work behavior 208Maria Rotundo13 Counterproductive work behavior is not always counterproductive 226Reeshad S. Dalal and Zitong Sheng14 Person-level antecedents of counterproductive work behavior:theoretical perspectives and empirical results 245Ozgun B. Rodopman15 Bad today but not tomorrow: a review of the within-individualantecedents of employee counterproductive work behavior 261Sherry Aw and Remus Ilies16 Unit-level antecedents of counterproductive work behaviors 281Bulin Zhang and Nichelle C. Carpenter17 Do general mental ability and narrow abilities predict counterproductivework behavior? 298Christopher D. Nye and Serena Wee18 Cross-cultural perspectives on counterproductive work behavior 317Iain J. Coyne and Marise Ph. Born19 Is working remotely counterproductive? Forging connections betweencounterproductive work behavior and remote work 336Ravi S. Gajendran and Da Yeon Her20 Constructive deviance in the workplace: new developmentsand lingering questions 353Melissa B. Gutworth and Jason J. DahlingPART IV RESEARCH DESIGN AND DATA ANALYSIS21 Self-reports of counterproductive work behavior: advantages,disadvantages, and best practices 372Kevin S. Cruz22 Objective behavioral measurement of counterproductive work behaviors:a process-focused approach to measure the action 390Goran Kuljanin, Jaclyn M. Jensen, Paul Giedraitis, and Aaron G. Sorensen23 The reflective workplace deviance (RWD) measure 409Bailey Bigelow, Lauren R. Locklear, Rebecca J. Bennett, SandraRobinson, and Clay Posey24 Context-specific measures of counterproductive work behavior 427Nathan A. Bowling, Brian D. Lyons, Joseph L. Bonvie, and Alec C. Drabish25 Bad for what purpose? An investigation of motives forcounterproductive work behavior 444Mindy K. Shoss, Katherine Ciarlante, Xinyue Zhao, andLarissa K. Barber26 Quantitative analysis of counterproductive work behavior data: a criticalevaluation of where we are, and where we should go in the future 467Joel Koopman, Hyewon Ji, and Nikolaos Dimotakis27 Beyond Likert scales: studying counterproductive work behaviorresearch with natural language processing 485Amal Chekili and Ivan HernandezPART V PERSPECTIVES FROM SPECIFIC DOMAINS AND DISCIPLINES28 “Everyone’s doing it”: a review of academic counterproductive behaviors 504Tyler N. A. Fezzey, P. D. Harms, and Bradley Brummel29 Preventing counterproductive workplace behaviors in the UnitedStates military 525Jessica A. Gallus and Christian Piscopo30 The neuroscience of counterproductive work behavior 545Yannick Griep and Richelle Mychasiuk31 Demystifying the insider threat concept: similarities with and distinctionsfrom counterproductive workplace behaviors 560Clay Posey and Mindy K. Shoss32 Counterproductive work behavior in a world of artificial intelligence 576Sarah Bankins and Paul FormosaPART VI APPLIED RESEARCH AND PRACTICAL IMPLICATIONS33 Studying counterproductive work behavior (CWB) in the “real world”:considerations and best practices 596Melissa A. Bleiberg, Ronald P. Vega, and Amanda J. Anderson34 Third-party reactions to counterproductive work behavior:a sensemaking perspective 616Tara C. Reich, Kara Ng, and Karen Niven35 Enforcement interventions to curb counterproductive work behavior:a behavioral ethics perspective 634Shahar Ayal and Arielle Polinsky36 Rehabilitating and reintegrating workplace offenders: a restorative justiceperspective on counterproductive workplace behaviors 650Eunjeong Shin and Thomas M. TrippPART VII CONCLUSION37 Where we’ve been and where we’re heading: author insights and concludingreflections from the Handbook of Counterproductive Work Behavior 670Reeshad S. Dalal, Jaclyn M. Jensen, and Sandy LimIndex 681
‘Having done CWB research myself for about thirty years, I was surprised how much I still learned from reading this volume. I was no less surprised how often I felt a desire to discuss certain points of view with the authors. Inspiring for anyone interested in the topic.’