Getting to Resolution: Turning Conflict into Collaboration. Revised and Expanded

Most approaches to conflict resolution and negotiation result in just temporary settlement, compromise, or capitulation. This book offers new principles and new tools to show how to get to real, lasting resolution of any kind of personal, business, organizational, or community conflict

This thoroughly revised and updated work focusing on how to resolve conflict in a holistic, win-win manner incorporates the timeless wisdom of the first edition with new learning and applications.