Field Guide to the 6Ds

Roy Pollock is the chief learning officer and co-founder of The 6Ds Company and co-author of the best-selling The Six Disciplines of Breakthrough Learning.Andy Jefferson is the co-founder and CEO of The 6Ds Company, a global leader in learning transfer know-how. He is co-author of The Six Disciplines of Breakthrough Learning.Cal Wick is founder and chairman of the Fort Hill Company and co-author of The Six Disciplines of Breakthrough Learning.

• About This Book xiAcknowledgments xiiiContributors xvIntroduction xixPart I The Six Disciplines 1D1 Define Business Outcomes 3D2 Design the Complete Experience 27D3 Deliver for Application 51D4 Drive Learning Transfer 77D5 Deploy Performance Support 97D6 Document Results 115Coda Getting Your Money’s Worth 137Part II Tools: Maps, Planners, Scorecards, and Checklists 141Tool I.1 6Ds Application Scorecard 143Tool I.2 6Ds Pathfinder 147Tool I.3 6Ds Flow Chart 151Tool I.4 Wisdom from the Field 159Tool D1.1 6Ds Outcomes Planning Wheel 173Tool D1.2 Flow Chart: Is Training Necessary? 175Tool D1.3 Checklist for D1 179Tool D2.1 Manager’s Guide to a Pre-Training Discussion 181Tool D2.2 Sample Learning Contract 185Tool D2.3 Flow Chart for Phase I Learning (Pre-Work) 187Tool D2.4 Purposes and Examples of Phase I Learning (Pre-Work) 189Tool D2.5 Manager’s Guide to a Post-Training Discussion 191Tool D2.6 Checklist for D2 195Tool D3.1 Glance Test for Slides 197Tool D3.2 Value Chain Planner 199Tool D3.3 Checklist for D 3 201Tool D4.1 Learning Transfer Climate Scorecard 203Tool D4.2 Transfer Climate Improvement Planner 207Tool D4.3 Checklist for D4 209Tool D5.1 Performance Support Planner 211Tool D5.2 Kinds of Performance Support and Their Application 213Tool D5.3 Checklist for D5 215Tool D6.1 Checklist for Evaluation Credibility 217Tool D6.2 Evaluation Planner 219Tool D6.3 Checklist for D 6 221Tool C.1 6Ds Personal Action Planner 223Part III Case Histories (“How We”) 231Case I.1 How We Transitioned Our Focus to Results 243Case I.2 How We Use the 6Ds to Differentiate Our Services 247Case I.3 How We Prepare a Proposal and Design a Process Using the 6Ds Outline 251Case I.4 How We Are Lighting Up the Fire of Continuous Improvement for Our Lean Sigma Green Belts 257Case I.5 How We Used the 6Ds Framework to Redevelop Our Sales Leader Curriculum 269Case I.6 How We Introduced the 6Ds to Our Team 275Case D1.1 How We Moved from Order Takers to Business Partners 281Case D1.2 How We Turned a “Feel Good” Training Program into a Successful Business Transformation 285Case D1.3 How We Defined Business Outcomes and the Learning Continuum for iteach 293Case D1.4 How We Used In-Depth Analysis to Design the Right Intervention to Achieve Business Objectives 299Case D1.5 How We Incorporated the 6Ds into Our Learning Services Tool Box 305Case D2.1 How We Increased the Volume and Variety of Learning Solutions While Decreasing the Time to Develop Them 311Case D2.2 How We Use Alumni to Help Set Expectations for New Program Participants and Their Leaders 319Case D2.3 How We Build Enterprise High-Potential Talent at Agilent 325Case D2.4 How We Moved the Finish Line for Leadership Development 333Case D2.5 How We Enhanced and Stretched Our First-Level Managers’ Learning Experience 337Case D2.6 How We Bring Employees Up to Speed in Record Time Using the Learning Path Methodology 345Case D2.7 How We Designed a Complete Experience for Our Signature Induction Program “SteerIn” 353Case D2.8 How We Made Learning Relevant to Deliver Business Impact 361Case D3.1 How We Use Experiential Learning to Engage Learners’ Hearts as Well as Minds 367Case D3.2 How We Improved the Signal-to-Noise Ratio to Transform the Presentation Culture at KLA-Tencor 375Case D3.3 How We Designed a Complete Experience to Deliver Business Results 387Case D3.4 How We Increased Leadership Effectiveness by Delivering for Application 399Case D3.5 How We Turn Front-Line Supervisors into Safety Leaders 407Case D3.6 How We Fostered a Proactive Approach to Leader Development 411Case D4.1 How We Implemented an Immediate Application Checklist to Ensure Learning Transfer 417Case D4.2 How We Achieved Lean Improvements with Learning Transfer 423Case D4.3 How We Implemented a Low-Cost, Low-Effort Follow-Up 431Case D4.4 How We Used Spaced Learning and Gamification to Increase the Effectiveness of Product Launch Training 435Case D4.5 How We Develop Managers to Leverage Learning Transfer 443Case D4.6 How We Engage Managers to Acknowledge the Achievements of Leadership Program Participants 449Case D4.7 How We Sustain Priority-Management Training 453Case D4.8 How We Turn Learning into Action 459Case D5.1 How We Engage Key Contributors to Disseminate Corporate Culture 469Case D5.2 How We Use Proficiency Coaching to Improve Performance 475Case D5.3 How We Engage Participants for Optimal Learning Transfer 481Case D5.4 How We Deployed Performance Support for a Technical Capability Building Initiative 489Case D6.1 How We Guide Our Clients to Design with the End in Mind 495Case D6.2 How We Used Measurement to Drive “SOAR—Service Over and Above the Rest” 503Case D6.3 How We Used NPS to Track and Improve Leadership Impact 513Case D6.4 How We Use Success Stories to Communicate Training’s Value 519Case D6.5 How We Created a High Impact Mars University Brand 523Case C.1 How We Are Incorporating the 6Ds Methodologies into Our Culture, One Step at a Time 527Part IV How-to Guides 531H2 D1.1 How to Use the Planning Wheel to Clarify Business Purpose 533H2 D1.2 How to Decide Whether Training Is Necessary 537H2 D1.3 How to Use (and Not Use) Learning Objectives 541H2 D2.1 How to Communicate to Motivate 545H2 D2.2 How to Create Results Intentionality 549H2 D2.3 How to Start Learning Before Class to Improve Efficiency 555H2 D2.4 How to Move the Finish Line for Learning 559H2 D3.1 How to Use (and Not Abuse) PowerPoint 563H2 D3.2 How to Gain and Hold Learners’ Attention 567H2 D3.3 How to Re-Engage Learners After a Break 571H2 D3.4 How to Build Scaffolding 575H2 D3.5 How to Build a Value Chain for Learning 579H2 D3.6 How to Introduce Exercises 583H2 D3.7 How to Improve the Predictive Value of Assessments 587H2 D4.1 How to Remind Learners to Apply Their Training 593H2 D4.2 How to Engage Learners in Action Planning 597H2 D4.3 How to Make the Business Case for Learning Transfer 601H2 D5.1 How to Provide Performance Support for Managers and Coaches 605H2 D5.2 How to Utilize Peer Coaching 609H2 D5.3 How to Develop Great Performance Support 613H2 D6.1 How to Ensure Your Measures Are Relevant 617H2 D6.2 How to Improve the Credibility of Evaluations 619H2 D6.3 How to Make Your Evaluations More Compelling 625H2 D6.4 How to Conduct a Success Case Method Evaluation 629H2 D6.5 How to Write Better Surveys 633References 637Index 643About the Authors 657About the 6Ds Company 659