Facilitator's Toolkit

Maggie Havergal and John Edmonstone are both consultants working to develop the capability and capacity of individuals, teams and whole organizations in a range of public and private sector settings. They have also worked in both sectors as line managers and in a variety of facilitation roles.

• Contents: Part One - Facilitation - Why and How: Why and How. Part Two - The Toolkit: Introduction; Organizing tools; Tools for diagnosis and exploration - Strategic thinking tools; Problem-exploration tools; Clarity tools; Tools to manage people: Managing the participants (and your client); Managing other facilitators; Tools for deciding; Tools for planning; Tools for managing conflict: Introduction; Tools for coping with problems and sabotage. Part Three - Putting the Toolkit to Use: Before the occasion. Part Four - Reviewing Facilitation: Reviewing.

’This is as much a treasure chest as a toolkit. There are all sorts of pearls of wisdom in here for both the experienced facilitator and the beginner. The grouping of specific tools for organising, strategic thinking, decision making etc. is very effective. Tips on how to manage individuals, groups, fellow facilitators and clients, are practical and infused with common sense and humanity. I used the original manual extensively in all sorts of settings and foresee myself using this one with equal enthusiasm.’ Jacinta Elliott, Director, Elliott Walker Consultancy Ltd '...in my opinion, one of the most valuable and useful toolkits I have encountered...sufficient to satisfy even the most demanding searcher for information and guidance. The information is clear, concise, quite comprehensive and eminently readable and usable. Well recommended.' Training Journal '...a comprehensive and pragmatic source of user friendly facilitation tools which any manager, trainer and developer can use, whatever their level of expertise.' Business Scotland '...a unique compendium' IT Skills 'A highly structured publication, with clear and explicit presentation of its topic...A very practical aid to facilitation, with a wide range of activities to help both the novice and the more experienced reader.' Rapport Magazine 'I commented about the first edition that, in my opinion, this is one of the most valuable and useful toolkits I have encountered, which will lead both existing and potential facilitators, trainers and non-trainers, to the range of best and/or useful practices open to them to make their workshops a success. This edition is even better! The information is clear, concise, quite comprehensive, and eminently readable and usable. Well recommended.' Training Journal, October 2003 'The Facilitator's Toolkit is a valuable learning resource that is highly relevant for all organisations, small or large, private or public' Economic Outlook and Business Revi