Facilitating Groups to Drive Change

BETTINA BÜCHEL is Professor of Strategy and Organization at IMD, Switzerland. She has been a consultant in private and public companies in Asia and Europe. Büchel received her bachelor of economics and public administration at the University of Constance, Germany, her Masters of Human Resources and Industrial Relations at Rutgers University, USA and her PhD at the University of Geneva, Switzerland. Büchel has written seven books and her articles have appeared in leading academic journals such as Journal of Management Studies, Journal of World Business or Sloan Management Review.IVAN MOSS was a program manager with IMD, Switzerland, where he facilitated strategy development and change programs for leadership teams from major multinationals. He has recently returned to New Zealand, where he is working with the ICEHOUSE to create and grow internationally successful New Zealand businesses.

• PREFACE INTRODUCTION PART 1: FACILITATION - HOW IT WORKS How Facilitation works to Develop New Shared Mental Models Group Processes Lead to High-quality Shared Mental Models Group Facilitation is a Powerful Means to Engage a Group to Improve Performance PART 2: PLANNING A FACILITATION EVENT Selecting and Working with a Facilitator Establishing the Facilitator - Change Leader Relationship Understanding the Organisational Context to Validate Change Objectives Selecting and Understanding the Group Designing the Agenda Communicating with Participants and Stakeholders PART 3: GUIDING FACILITATION EVENTS Starting Facilitation Events Successfully - Clarifying Objectives and Expectations During Events - Essential Elements for Creating Real Momentum for Change Framing: Challenging Mental Models Facilitating Productive Conflict Closing the Event Well - Key Deliverables to Create Momentum for Implementation PART 4: ENSURING POST-EVENT FOLLOW-UP AND IMPLEMENTATION Learning from the Event Recognizing and Overcoming Barriers to Implementation Getting buy-in from Stakeholders Engaging the wider Organization Facilitated Events lead to Shared Mental Models which is the Starting Point for any Lasting Change

'Professional facilitators play an essential role in creating the need for change and exploring a common path forward' - Mark Leenders, International Commercial Director Asia & Oceania, Nespresso'Group facilitation engages individuals to share their views and develop a joint understanding of the next steps.' - Kerttu Tuomas, Executive Vice President Human Resources, Kone'The book which focuses on professional facilitation is key to ensure that everyone understands the need for change and to develop a jointly understood journey of the next steps.' - Henning Sandager, Vice President, Grundfos