Evaluating Employee Performance

PAUL J. JEROME is VP of Richard Chang Associates, Inc., a diversified organizational improvement consulting and publishing firm based in Irvine, California. He is an experienced management consultant and business executive specializing in executive development, management training, team building, and performance management. Paul is widely recognized for his creative design and enthusiastic delivery of practical management tools and techniques. He is also the author of Coaching Through Effective Feedback and Re-Creating Teams During Transitions, published by Richard Chang Associates, Inc.

• Introduction 1 Why Read This Guidebook?Who Should Read This Guidebook?When And How To Use ItWhy A Second Edition?2 The Big Picture 5The Performance Management CycleThe Real Purpose Of Performance EvaluationTypes Of Performance EvaluationThe Tremendous Benefits To GainForms (And Formalities)The Performance Evaluation Model3 Collect And Select 21Gather Information From As Many Resources As NecessaryBrainstorm Descriptions Of PerformanceChoose Substantive Data To Record4 Describe And Document 37Describe Performance With "The Write Stuff"Connect Behaviors, Impacts, And Examples Following "The 2.5 Rule"Fit Descriptions Into Your Form5 Develop And Review 59Identify Opportunities For Employee GrowthDraft Employee Development Profiles To Enhance PerformanceSeek Support From Your Organization6 Conduct And Summarize 77Create A Comfortable EnvironmentShare Highlights To Build Understanding And AppreciationFinalize Commitments And Collaborate Toward Mutual Goals7 Corrective Actions 91Administer Progressive Performance CounselingConsider A Standard Process For Corrective Action8 Summary 103Appendix Reference Material And Reproducible Forms