Diane Zabel is Louis and Virginia Benzak Business Librarian and head of the Schreyer Business Library at The Pennsylvania State University.Lauren Reiter is Sally W. Kalin Librarian for Learning Innovations and business liaison librarian at The Pennsylvania State University Libraries.

• AcknowledgmentsPrefaceLinda C. SmithIntroductionDiane Zabel and Lauren ReiterPart I—Education, Skills, and Training1 Current Status of Reference Education in the Library and Information Science CurriculumElizabeth Mahoney, Lauren Reiter, and Diane Zabel2 New Look, Same Essence: The Enduring Value of Reference LibrarianshipAliqae Geraci and Kelly LaVoice3 Beyond the Checklist: Effective Onboarding and Training for Reference Services SuccessDaniel Hickey4 Continuing Education for Reference/Public Service LibrariansAnne LangleyPart II—Still Evolving Service Models5 Save the Time of the Reader: Using S. R. Ranganathan's Fourth Law as the Vision for the Future of Library Reference ServicesCorey Seeman6 Reference NextMarie L. Radford7 Do-It-Yourself ReferenceNaomi Lederer8 Peer-to-Peer Reference Services in Academic LibrariesHailley Fargo9 Public Library Reference Services in the 21st CenturyMaria K. Burchill and John E. KenneyPart III—Collections10 Is the Print Reference Collection Dead? The Future and Value of Print Reference CollectionsMelissa Gasparotto and Manuel Ostos11 Open Access Digital Projects and Their Relationship to ReferenceElizabeth Clarke12 From Print to Online: The Complexity of Licensing E-Reference ResourcesMichael R. Oppenheim and Roxanne Peck13 Government Information in the Age of TrumpChristopher C. BrownPart IV—User Populations14 Environmental ScanningKaren Sobel15 The Global Reach of ReferenceLisa MartinPart V—Assessment16 Methods and Approaches for Assessing Reference ServicesElizabeth Namei and Sarah Pickle17 Data in Context: Reconsidering Reference in an Academic LibraryHarriet Lightman, Geoffrey Morse, and Susan OldenburgIndexAbout the Editors and the Contributors

This is an exemplary guide for adapting reference services. Highly recommended. Graduate students, researchers, faculty, and professionals.

Diane Zabel is Louis and Virginia Benzak Business Librarian and head of the Schreyer Business Library at The Pennsylvania State University.Lauren Reiter is Sally W. Kalin Librarian for Learning Innovations and business liaison librarian at The Pennsylvania State University Libraries.

• AcknowledgmentsPrefaceLinda C. SmithIntroductionDiane Zabel and Lauren ReiterPart I—Education, Skills, and Training1 Current Status of Reference Education in the Library and Information Science CurriculumElizabeth Mahoney, Lauren Reiter, and Diane Zabel2 New Look, Same Essence: The Enduring Value of Reference LibrarianshipAliqae Geraci and Kelly LaVoice3 Beyond the Checklist: Effective Onboarding and Training for Reference Services SuccessDaniel Hickey4 Continuing Education for Reference/Public Service LibrariansAnne LangleyPart II—Still Evolving Service Models5 Save the Time of the Reader: Using S. R. Ranganathan's Fourth Law as the Vision for the Future of Library Reference ServicesCorey Seeman6 Reference NextMarie L. Radford7 Do-It-Yourself ReferenceNaomi Lederer8 Peer-to-Peer Reference Services in Academic LibrariesHailley Fargo9 Public Library Reference Services in the 21st CenturyMaria K. Burchill and John E. KenneyPart III—Collections10 Is the Print Reference Collection Dead? The Future and Value of Print Reference CollectionsMelissa Gasparotto and Manuel Ostos11 Open Access Digital Projects and Their Relationship to ReferenceElizabeth Clarke12 From Print to Online: The Complexity of Licensing E-Reference ResourcesMichael R. Oppenheim and Roxanne Peck13 Government Information in the Age of TrumpChristopher C. BrownPart IV—User Populations14 Environmental ScanningKaren Sobel15 The Global Reach of ReferenceLisa MartinPart V—Assessment16 Methods and Approaches for Assessing Reference ServicesElizabeth Namei and Sarah Pickle17 Data in Context: Reconsidering Reference in an Academic LibraryHarriet Lightman, Geoffrey Morse, and Susan OldenburgIndexAbout the Editors and the Contributors

This is an exemplary guide for adapting reference services. Highly recommended. Graduate students, researchers, faculty, and professionals.

Diane Zabel is Louis and Virginia Benzak Business Librarian and head of the Schreyer Business Library at The Pennsylvania State University.Lauren Reiter is Sally W. Kalin Librarian for Learning Innovations and business liaison librarian at The Pennsylvania State University Libraries.

• AcknowledgmentsPrefaceLinda C. SmithIntroductionDiane Zabel and Lauren ReiterPart I—Education, Skills, and Training1 Current Status of Reference Education in the Library and Information Science CurriculumElizabeth Mahoney, Lauren Reiter, and Diane Zabel2 New Look, Same Essence: The Enduring Value of Reference LibrarianshipAliqae Geraci and Kelly LaVoice3 Beyond the Checklist: Effective Onboarding and Training for Reference Services SuccessDaniel Hickey4 Continuing Education for Reference/Public Service LibrariansAnne LangleyPart II—Still Evolving Service Models5 Save the Time of the Reader: Using S. R. Ranganathan's Fourth Law as the Vision for the Future of Library Reference ServicesCorey Seeman6 Reference NextMarie L. Radford7 Do-It-Yourself ReferenceNaomi Lederer8 Peer-to-Peer Reference Services in Academic LibrariesHailley Fargo9 Public Library Reference Services in the 21st CenturyMaria K. Burchill and John E. KenneyPart III—Collections10 Is the Print Reference Collection Dead? The Future and Value of Print Reference CollectionsMelissa Gasparotto and Manuel Ostos11 Open Access Digital Projects and Their Relationship to ReferenceElizabeth Clarke12 From Print to Online: The Complexity of Licensing E-Reference ResourcesMichael R. Oppenheim and Roxanne Peck13 Government Information in the Age of TrumpChristopher C. BrownPart IV—User Populations14 Environmental ScanningKaren Sobel15 The Global Reach of ReferenceLisa MartinPart V—Assessment16 Methods and Approaches for Assessing Reference ServicesElizabeth Namei and Sarah Pickle17 Data in Context: Reconsidering Reference in an Academic LibraryHarriet Lightman, Geoffrey Morse, and Susan OldenburgIndexAbout the Editors and the Contributors

This is an exemplary guide for adapting reference services. Highly recommended. Graduate students, researchers, faculty, and professionals.