Dispute System Design

Lisa Blomgren Amsler is Distinguished Professor and Keller-Runden Professor of Public Service at the Indiana University Paul H. O'Neill School of Public and Environmental Affairs and Saltman Senior Scholar at the University of Nevada Las Vegas William S. Boyd School of Law.Janet K. Martinez is Senior Lecturer in Law at the Stanford Law School. She is Director of Stanford's Gould Negotiation and Mediation Program and Director of the Gould Alternative Dispute Resolution Research Initiative.Stephanie E. Smith is Lecturer in Law at the Stanford Law School and Scholar in Residence at the Gould Alternative Dispute Resolution Research Initiative.

• Introduction1. What Is Dispute System Design?2. Analytic Framework for Dispute System Design3. System Building Blocks: Processes for Preventing, Managing, and Resolving Conflict4. System Design Practice5. Accountability: Evaluating Dispute System Design6. Ethics in System Design7. Court Programs8. Claims Facilities9. Communities and Justice10. Labor Relations: The Birthplace of Dispute System Design11. Managing Conflict in Employment12. Arbitration in Consumer and Employment Designs13. Commercial Disputes14. Consumer Disputes15. Transitional Justice16. International Dispute Resolution17. Collaborative Governance and Dispute System Design18. Designing Dispute Systems for the EnvironmentConclusion

"Dispute System Design is a significant and comprehensive introduction to creating dispute processes that are fair and effective in a variety of environments. With its clear analytic focus on design, practice, and ethics, this book should be of great use in professional settings from law, business, and public policy to social work, education, and international relations."—Carrie Menkel-Meadow, University of California, Irvine