Mastering Organizational Dynamics Using Process Mining

Jing Roy Yang is a postdoctoral research fellow at Queensland University of Technology (QUT), Australia. His research focuses on discovering knowledge from process execution data to support improved decision-making, especially knowledge about (human) resources, and process automation.

• 1 Introduction.- 1.1 Process Mining.- 1.2 Mining Organizational Models from Event Logs.- 1.3 Outlook.- 2 Framework for Organizational Model Mining.- 2.1 Preliminaries.- 2.2 Execution Context.- 2.3 Organizational Model.- 2.4 Discovering Organizational Models.- 2.5 Evaluating Organizational Models.- 2.5.1 Fitness.- 2.5.2 Precision.- 2.6 Analyzing Organizational Models.- 2.7 Discussion.- 3 Learning Execution Contexts.- 3.1 Preliminaries.- 3.2 Problem Modeling.- 3.2.1 Categorization Rules.- 3.2.2 Quality Measures for Execution Contexts.- 3.2.3 Problem Statement.- 3.3 Problem Solution.- 3.3.1 Deriving Attribute Specification.- 3.3.2 Inducing Rules via Simulated Annealing.- 3.4 Evaluation.- 3.4.1 Event Log Datasets.- 3.4.2 Experiment Setup.- 3.4.3 Evaluation against the Baselines.- 3.4.4 Evaluation between tree-based and SA-based.- 3.4.5 Summary.- 3.5 Discussion.- 4 Discovering Organizational Models.- 4.1 A Three-Phased Discovery Approach.- 4.1.1 Determining Execution Contexts.- 4.1.2 Discovering Resource Grouping.- 4.1.3 Profiling Resource Groups.- 4.2 Implementation.- 4.3 Evaluation.- 4.3.1 Experiment Setup.- 4.3.2 Model Evaluation and Comparison.- 4.3.3 Model Diagnosis.- 4.3.4 Summary.- 4.4 Discussion.- 5 Applying Organizational Models to Workforce Analytics.- 5.1 Preliminaries.- 5.2 Resource Group Work Profiles.- 5.2.1 Work Profile Indicators.- 5.2.2 Extracting and Analyzing Work Profiles.- 5.3 Case Study: One Process, Five Municipalities.- 5.3.1 Group-level Analysis.- 5.3.2 Within-Group Analysis.- 5.3.3 Summary.- 5.4 Discussion.- 6 Epilogue.- 6.1 Conclusions.- 6.2 Future Work.- References.