Rúben Pereira is an assistant professor at ISCTE and the director of the Master in Computing Science and Business Management. He is also one of the creators and promoters of a professional Master in Digital Technologies for business that runs in the executive school INDEG. He has a PhD in information systems at Instituto Superior Técnico where he also graduated as a Master in computer engineering and computer science. He has been a consultant in several industries, such as services, banking, telecommunications, and e-commerce, among others. He is the author of several scientific papers in the area of IT Services Management and IT Governance, covering the most adopted IT Frameworks like ITIL and COBIT. His areas of scientific interest extend to IT Strategy, Business Process Management, Enterprise Architecture, Continuous Improvement and Innovation, Process Optimization, Digital Transformation, Robotic Process Automation, DevOps, among others. Isaías Scalabrin Bianchi has a Ph.D. in Technology and Systems Information at the University of Minho, Portugal. He is a civil servant at Federal University of Santa Catarina, where he has been working since 2010 holding several management positions. He investigates IT governance, Information Technology Services Management, Business Process Management, Business Intelligence and Digital Transformation and Innovation in particular for public organizations and higher education institutions. His research has been published in leading IS conferences and international journals. Isaias is an assistant coordinator of the Open University of Brazil – UAB at Federal University of Santa Catarina and a professor in the Master's Program in Management in the same university. He is a visiting professor at the at the Al-Farabi Kazakh National University teaching and supervising PhD students in the topics of digital transformation, digital marketing and supply chain management. He also co-supervises master's students at the University of Minho and Instituto Universitário de Lisboa. He has achieved the Moodle Educator Competence in the Moodle Educator Certification Program. Álvaro Rocha holds the title of Honorary Professor, and holds a D.Sc. in Information Science, Ph.D. in Information Systems and Technologies, M.Sc. in Information Management, and BCs in Computer Science. He is a Professor of Information Systems at the University of Lisbon - ISEG, researcher at the ADVANCE (the ISEG Centre for Advanced Research in Management), and a collaborator researcher at both LIACC (Laboratory of Artificial Intelligence and Computer Science) and CINTESIS (Center for Research in Health Technologies and Information Systems). His main research interests are maturity models, information systems quality, online service quality, requirements engineering, intelligent information systems, e-Government, e-Health, and information technology in education. He is also Vice-Chair of the IEEE Portugal Section Systems, Man, and Cybernetics Society Chapter, and Editor-in-Chief of both JISEM (Journal of Information Systems Engineering & Management) and RISTI (Iberian Journal of Information Systems and Technologies). Moreover, he has served as Vice-Chair of Experts for the European Commission’s Horizon 2020 Program, and as an Expert at the COST - intergovernmental framework for European Cooperation in Science and Technology, at the European Commission’s Horizon Europe Program, at the Government of Italy’s Ministry of Universities and Research, at the Government of Latvia’s Ministry of Finance, at the Government of Mexico's National Council of Science and Technology, at the Government of Polish's National Science Centre, and at the Government of Cyprus's Research and Innovation Foundation.
