Difficult Conversations in Education, Health and Social Care

How to Talk About What Really Matters and What to Do When it All Goes Wrong

Häftad, Engelska, 2025

Av Becky Edwards, Chris Smethurst

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This accessible guide combines evidence-based research with practical experience to help develop effective communication skills for navigating difficult or challenging situations.The book delves into what it means to be an effective and confident communicator, before addressing how to approach those often-avoided ‘difficult conversations.’ Key features include:Strategies for tackling tough topics, from handling emotional outbursts to addressing both conscious and unconscious reactionsApproaches for discussing sensitive issues like trauma, sexuality, gender, race, and serious concernsEngaging case studies, scenarios, activities, and top tips to support discussionsPractical advice on how to enhance communication skills and prevent difficult conversations from escalatingExploring concepts and techniques that can be applied across various professions and in personal lifeThe authors emphasise the importance of applying the right skills, knowledge, and experience to transform a challenging conversation into an effective, solution-focused, and collaborative exchange. With innovative ideas for making tough discussions more manageable, this book is an invaluable resource for professionals in education, social services, healthcare, and similar fields.

Produktinformation

Utgivningsdatum2025-06-06
Mått156 x 234 x 14 mm
Vikt340 g
FormatHäftad
SpråkEngelska
Antal sidor180
FörlagTaylor & Francis Ltd
ISBN9781032559841

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Becky Edwards is a Senior Lecturer in Childhood Studies at the University of Chichester, UK, an award-winning children’s author and co-founder of the Parent and Carers Support Organisation (PACSO). In her roles as a primary school teacher, children’s centre manager, and lecturer, Becky has extensive experience of supporting children, students, and families from diverse backgrounds in many different situations.Chris Smethurst is Co-Director of the Institute of Education, Health, and Social Sciences at the University of Chichester, UK. Chris has a background in community work, youth work, residential childcare, and field social work, specialising in learning disabilities and mental health teams. Together with Becky, Chris co-developed the ‘From Adversity to University’ project, which helps marginalised individuals engage with higher education.

Chapter 1 Introduction; It’s Not Just About WordsPART 1: HOW TO HAVE EFFECTIVE CONVERSATIONSChapter 2 How to Be An Effective CommunicatorChapter 3 Are You Really Listening?Chapter 4 How to Take the ‘Difficult’ Out Of Difficult ConversationsPART 2: WHY DOES IT ALL GO WRONG – AGAIN AND AGAIN...AND AGAIN ?Chapter 5 Monkeys with Smartphones? -When Our Emotions Take ControlChapter 6 It’s All About RelationshipsChapter 7 ‘Charlie is Having a Bad Day!’: a Case studyPART 3: HOW TO TALK ABOUT WHAT REALLY MATTERSChapter 8 Communication in ContextChapter 9 How to Talk About Sexuality and Gender – Rylee SpoonerChapter 10 Uncomfortable Conversations about Race – Mia EdwardsChapter 11 Trauma Informed Approaches – Sam McNallyChapter 12 Conclusion