Customer Centricity

Weiwei Huang is a professor of business at Renmin University of China. He has served as senior consultant to the Huawei board and Huawei's founder Mr Zhengfei Ren since 1996. He is currently Chief Management Scientist at Huawei.

"Huawei is an enterprise that deserves respect and is worth learning from. The great importance placed by this tech company on business strategy and management transformation offers us inspiration and insight." --Liu Chuanzhi, Chairman of the Board of Legend Holdings Corporation, Founder of Lenovo Group Limited "Huawei's core values of staying customer-centric, inspiring dedication, and persevering are what have made Huawei what it is today. Remaining faithful to these core values over the long term has shaped the company's core competencies. On the foundation of this iron triangle, Huawei respects customers, prioritizes quality, remains open to collaboration, and has forged a highly competitive iron team in the global market. It is an invaluable resource for companies." --Zhou Qiren, Professor of China Center for Economic Research and Dean of National School of Development at Peking University "The book Customer Centricity is a distillation of Huawei's philosophy of business management. It reveals that the secret to Huawei's success lies in wholeheartedly serving customers and creating value for them. This book provides first-hand, systematic insights into Huawei's handling of strategy and business transformation. It is a hugely valuable resource." --Peng Jianfeng, Professor of the School of Labor and Human Resources at Renmin University of China and Chairman of the Chinastone Management Consulting Group "Huawel is a world-class Chinese company that is capable of going head-to-head with the best in the global market. To compete successfully, Huawei focuses on delivering value to customers rather than just reducing costs. Huawei is also able to create value by leveraging the strengths of China. This does not only refer to cheap labor, but also to talented R&D employees who truly grasp core technologies. However, just hiring these talented people isn't guaranteed to unlock their potential. That's why Huawei chooses to distribute shares to its employees. The company knows how to fully motivate employees and inspire dedication. These three points are what have made Huawei what it is today." --Yang Guoan, Management Professor at the China Europe International Business School