'Throughout the developing world, administrative reforms, such as the introduction of electronic public service delivery systems, have been hailed as necessary to improve democratic accountability and responsiveness. By increasing access to public services and reducing politicians' control over this access, such progressive policies promise to improve the lot for poor citizens in countries like India, Brazil, and South Africa. Yet politicians' incentives are different. Jennifer Bussell shows that when such policies threaten politicians' ability to garner 'rents' from petty corruption, they block reform. Fascinatingly, however, some of these reforms are implemented in other states by equally corrupt politicians who are less dependent on petty theft and specialize in 'grand' corruption. This compelling - if disturbing - analysis … uses case studies, field experiments, interviews, and statistical data to make its case … academic detective work at its very best.' Irfan Nooruddin, Ohio State University