Communication For Business

Access Division is a part of TAFE New South Wales. McGraw-Hill's main contact at the Access Division for this title was Sue Ellyard, Program Manager for Communication and Work Skills. She is directly responsible for the development and implemention of TAFE communication courses, modules and resources.

• Part A: Interpersonal Skills Chapter 1: Communicating at WorkChapter 2: Resolving Conflict and NegotiatingPart B: Working in TeamsChapter 3: Contributing to Work TeamsChapter 4: Providing LeadershipChapter 5: Organising and Managing MeetingsPart C: Interacting with ClientsChapter 6 : Communication with Customers and ClientsChapter 7: Planning and Giving PresentationsPart D: Writing for BusinessChapter 8 : Principles of Effective WritingChapter 9 : Writing Business DocumentsChapter 10 : Writing ReportsChapter 11 : Communicating with Graphics