Communication and Management at Work

THOMAS KLIKAUER is a Senior Lecturer at the School of Management in the College of Law and Business, University of Western Sydney, Australia

• Intr oduction: Communication and the World of Work The Origins of Communication and Management at Work Critical Rationality and Present Working Society Understanding Communication in Today's Working Society Understanding Modern Relations at Work The Management of Labour at Work The Two Domains Defining the World of Work Management and Instrumental Communication Technical Domination and Engineering Ideology Control and Communication at Work Control and Communication Through Socialisation Human Resource Management and the Control of Communication Conclusion: Communication, Management and Work

'Avoiding yet another handy recipe book for effective managerial communication, this book positions communication inside this historic development of work and management and shows how this development has led to the instrumental use of communication, informed by the distinction between those who manage and those who are managed and directed towards the control and system integration of the workers.' - BUIRA (British Universities Industrial Relations Association) 'Klikauer's book, Communication and Management at Work, is a refreshing, exciting and distinctive perspective on communication. I would recommend [it] to anyone who is interested in the 'why' of management communication rather than the 'how' and would advocate its inclusion as required reading in the MBA program.' - Mary Bambacas, Labour and Industry 'Klikauer effectively critiques current relationships between communication and management and offers a well-reasoned framework for assessing these concepts from a communicative action perspective.' - Erin Freiss, Language in Society