Citizen Satisfaction

Improving Government Performance, Efficiency, and Citizen Trust

Inbunden, Engelska, 2014

Av F. Morgeson, III Morgeson, Forrest V.

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Citizen Satisfaction investigates the topic of satisfaction with government services from a variety of perspectives, using case studies and empirical results from satisfaction studies at the federal level.

Produktinformation

Utgivningsdatum2014-05-21
Mått140 x 216 x 18 mm
Vikt363 g
FormatInbunden
SpråkEngelska
Antal sidor217
Upplaga2014
FörlagPalgrave Macmillan
ISBN9780230341340

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Introduction 1. Government Performance Measurement Comes of Age 2. The Purposes and Objectives of Citizen Satisfaction Measurement 3. The Practice of Citizen Satisfaction Measurement: Unit of Analysis Selection, Questionnaire Design, and Data Collection 4. The Practice of Citizen Satisfaction Measurement: Statistical Analysis and Satisfaction Modeling 5. Using Citizen Satisfaction Results: A Multi-Dimensional Priority Matrix Approach for Satisfaction Improvement 6. Enduring Lessons in Citizen Satisfaction: Trends, Findings, and Public-Private Comparisons 7. Governing in an Age of Scarcity: On the Role of Cross-National Citizen Satisfaction Measurement