Cases in Human Resource Management

Dr. Kimball has been the Professor of Management at Elms College in Chicopee, Massachusetts for nearly three decades. He is the Chair of The Division of Business which includes majors in Accounting, Management, Marketing, Sport Management, and Health Care Management. Professor Kimball has taught Business Strategy courses at the undergraduate and at the MBA level. As a former employee in the old AT&T he is often interested in the mobile communications industry and the technology used in similar industries. Before entering the field of teaching full-time, Dr. Kimball also worked at Massachusetts Mutual Life Insurance Company as a corporate trainer. At times, Dr. Kimball′s early work experiences at McDonald′s can be found in his views since he still believes in the McDonald′s credo of cleanliness, service, and value. Dr. Kimball completed his dissertation about business mission and written mission statements while finishing his doctorate degree in Management Systems. Dr. Kimball is a co-author of two textbooks. The first of these is in its 3rd Edition and serves as an introductory book on Sport Management, and the second is in its 2nd Edition and is about Entrepreneurship.

• Foreword by Robert N. LussierPrefaceAcknowledgmentsAbout the AuthorPart 1: 21st-Century Human Resource Management Strategic Planning and Legal IssuesChapter 1: The New Human Resource Management ProcessCase 1.1 The Changing Role of Human Resources in Organizations: The Curious Case of ZapposCase 1.2 HRM Careers: Five Growing Areas of Human ResourcesChapter 2: Strategy-Driven Human Resource ManagementCase 2.1 The External Environment: When State Government Offers Early RetirementCase 2.2 HR Strategy: Employees Matter at CostcoChapter 3: The Legal Environment and Diversity ManagementCase 3.1 Major Employment Laws: How Does an Increase in State Minimum Wage Impact an Organization?Case 3.2 Diversity and Inclusion: What’s the Difference?Part 2: StaffingChapter 4: Matching Employees and Jobs: Job Analysis and DesignCase 4.1 HR Forecasting: Visier – Workforce ForecastingCase 4.2 Succession Planning: Developing Leaders at General Electric (GE)Chapter 5: Recruiting Job CandidatesCase 5.1 The Recruiting Process: The Growth of E-Recruitment in Recruiting Job CandidatesCase 5.2 Internal Versus External Candidates: Which Candidate Is More Valuable?Chapter 6: Selecting New EmployeesCase 6.1 The Selection Process: Searching for a New Faculty Member . . . What Step in the Selection Process Are We in Today?Case 6.2 Looking for “Organizational Fit”: Walter’s Unstructured Interview at GooglePart 3: Developing and ManagingChapter 7: Training, Learning, Talent Management, and DevelopmentCase 7.1 The Need for Training and Development: Should You Use Massive Open Online Courses (MOOCs) Such as Coursera and Udacity to Recruit and Retain Talent?Case 7.2 Talent Management and Development: The Talented Harry Saunders′s Career Development at the Big Buy SupermarketChapter 8: Performance Management and AppraisalCase 8.1 Why Do We Conduct Performance Appraisals? Jennee LeBeau and the Case of the Missing Performance Appraisal SystemCase 8.2 Performance Appraisal Problems: The Trouble With Performance SystemsChapter 9: Rights and Employee ManagementCase 9.1 Coaching, Counseling, and Discipline: HR’s Role—Document, Document, DocumentCase 9.2 Trends and Issues in HRM: Mindfulness—A Thoughtful Theory About LeadershipChapter 10: Employee and Labor RelationsCase 10.1 Unions and Labor Rights: Can Labor Unions and Management Work Together?Case 10.2 Managing Conflicts: How Can HR Help With Angry Employees?Part 4: CompensatingChapter 11: Compensation ManagementCase 11.1 Compensation Management: How Does Wage Compression and Pay Secrecy Affect Employee Motivation?Case 11.2 Trends and Issues in HRM: What Motivates Employees at Work? Expectations or Equity?Chapter 12: Incentive PayCase 12.1 Executive Compensation: New Developments in Executive CompensationCase 12.2 Trends and Issues in HRM: The Giving Praise Model in ActionChapter 13: Employee BenefitsCase 13.1 Statutory Benefits: Companies Kicking Your Spouse Off Your Health Care PlansCase 13.2 Trends and Issues in HRM: Managing: New Laws Regarding Sick LeavePart 5: Protecting and Expanding Organizational ReachChapter 14: Workplace Safety, Health, and SecurityCase 14.1 Building a Human Resources Information System While Protecting Health Information From Cyber AttacksCase 14.2 Trends and Issues in HRM: Future Trends in Human Resource ManagementChapter 15: Organizational Ethics, Sustainability, and Social ResponsibilityCase 15.1 Corporate Social Responsibility (CSR): Can Human Resources Help Companies Develop a CSR Program?Case 15.2 Equal Opportunity, Diversity, and Multiple Generations at Work TogetherChapter 16: Global Issues for Human Resource ManagersCase 16.1 Globalization of Business and HRM: Should Your Marketing Director Become an Expatriate?Case 16.2 Global Staffing: Developing, Staffing, and Managing Global Human Resources—Katya and Her Russian Background