Cases and Exercises in Organization Development & Change

Donald L. Anderson, Ph.D., University of Colorado, teaches organization development at the University of Denver and organization design at the University of Colorado, Boulder. He is a practicing organization development consultant and has consulted internally and externally with a wide variety of organizations, including Fortune 500 corporations, small businesses, nonprofit organizations, and educational institutions. Dr. Anderson’s research interest is in discourse in organizational and institutional settings, and his studies of organizational discourse and change have been published in journals such as the Journal of Organizational Change Management, Gestion, and Journal of Business and Technical Communication. He is the author of the text Organization Design: Creating Strategic and Agile Organizations (SAGE, 2019) and editor of the text Cases and Exercises in Organization Development & Change (2nd ed., SAGE, 2017).

• PrefaceAcknowledgmentsIntroductionCASES IN ORGANIZATION DEVELOPMENT & CHANGE1. What Is Organization Development?Every Coin Has Two Sides - Donald L. AndersonIn Tom’s OfficeMeeting With JaredExcerpts From Meetings With Jared’s TeamBack in Tom’s OfficeDiscussion QuestionsFor Further ReadingSticker Shock in an Organization That Will Not Stick Together - Barbara A. RitterDiscussion QuestionsFor Further Reading2. History of Organization DevelopmentA Leadership Transition in Corporate Finance - Donald L. AndersonThe First Staff MeetingGathering Additional DataFeedback to JakeDiscussion QuestionsFor Further ReadingGreencycle Publishing - Donald L. Anderson and Jennifer A. ThompsonThe OrganizationScene 1: Acquisitions Staff MeetingScene 2: Production Staff MeetingScene 3: Managing Editor’s OfficeScene 4: Managing Editor’s OfficeScene 5: Arthur’s Staff MeetingDiscussion QuestionsFor Further Reading3. Core Values and Ethics of Organization DevelopmentThe Ethically Dubious Line of Covertly Gathering Data at RoboWorks and Other Challenges - Craig L. EngstromThe OpportunityThe Pitch for Covert Data CollectionPhase One: The SociographPhase Two: Data Collection and AnalysPhase Three: Reporting Findings to ExecutivesDiscussion QuestionsFor Further ReadingReferencesWhen a Contract Is Not Enough - Margaret DiCocco and Matthew J. BornemanConsulting Organization OverviewOverview of the ProjectThe Consultant/Client InteractionsDiscussion QuestionsFor Further Reading4. Foundations of Organizational ChangeWilliams & Norton Insurance: Sustaining Customer Engagement - Linda RonnieAbout Williams & Norton InsuranceLeadership at Williams & NortonThe Williams & Norton Value PropositionThe DilemmaFOCUS 2015The Change ApproachThe National Launch of FOCUS 2015Communicating the Vision and Leading FOCUS 2015Discussion QuestionsFor Further ReadingAcknowledgmentAMD’s Struggle for Survival: A Technology Giant’s Restructuring and Changing Process to Win Competition - Bekir Emre KurtulmusHistorical Background From 2000 to 2016Competitor: IntelNVIDIAAMD: Fighting BackDiscussion QuestionsFor Further Reading5. The Organization Development Practitioner and the OD ProcessThe Venue Theatre - Donald L. Anderson and Paul J. LiffengrenCurrent ChallengesDiscussion QuestionsFor Further ReadingWhen a Team Breaks in Two - Scott DickmeyerPart One: Tim’s DilemmaPart Two: Planning the InterventionPart Three: Crew Members’ Intervention SessionPart Four: Post Intervention MeetingDiscussion QuestionsFor Further Reading6. Entry and ContractingConsulting at Indian Hygiene Products Limited: Entry and Contracting - Debabrata Chatterjee and T. N. KrishnanIndian Hygiene Products LimitedInitial ContactThe Study at IHPLThe Final Installment of Consulting FeesDiscussion QuestionsFor Further ReadingFoot Caught in the Door: Healthy Changes in Health Care Companies - Zachary A. SchaeferThe Context: Virtual VitalityUnexpected Needs AssessmentWants Versus NeedsUnexpected NegotiationsConclusionDiscussion QuestionsFor Further Reading7. Data GatheringEvaluating the Fluidity of Work–Life Balance - DeAnne Priddis and Kristine M. NicoliniSurvey ResultsNext StepsDiscussion QuestionsFor Further ReadingReferencesProposing a Data Gathering Strategy at AeroTech, Inc. - Donald L. AndersonDiscussion QuestionsFor Further Reading8. Diagnosis and FeedbackSimeron Technologies Legal Department - David W. MoyleBackgroundAnti-Siloization Project BeginsDiscussion QuestionsFor Further ReadingHealthy Sips: Strategic Talent Development - Cyndi Huff Gaudet and Heather Mire AnnulisDiagnosis of an Organizational IssueAssessing Organizational NeedsCreating a Culture for ChangeDiscussion QuestionsFor Further Reading9. An Introduction to InterventionsDiemen Car Interiors: Growth Challenges in a Family Firm - Ram Subramanian, Margré Heetebrij-van Dalfsen, Ilse A. Matser, and Isabel C. BoteroDiemen Car Interiors History (Founding–1995)Diemen Car Interiors (1995–2007)External ContextDiemen Car Interiors Organizational CultureThe FamilyThe DecisionDiscussion QuestionsFor Further Reading and Web ResourcesAppendix A: Background on the Dutch CultureWhere Do We Begin? Selecting an Intervention at the Springfield County Office of Economic Development - Donald L. AndersonThe Data Gathering PlanInterview ResultsDiscussion QuestionsFor Further Reading10. Individual InterventionsInternal Workplace Coaching: The Case of Bernice - Cynthia RomanIntroductionMeeting the ClientThe Second Client MeetingData Collection and AnalysisData Feedback MeetingThe Coaching ProcessDiscussion QuestionsFor Further ReadingLeadership Development Through Mindfulness Training - Jeremy P. Fyke and Tim CigelskeSeven Days of MindfulnessThe Wrap-UpDiscussion QuestionsFor Further Reading11. Team InterventionsThe Story Behind the Story: Discovering and Addressing the Real Team Problem - Rosemary Maellaro and Jude OlsonFirst CallYour Next StepsMeeting with DeniseDiscussion QuestionsFor Further ReadingAppendix A: Team Effectiveness Survey ResultsAppendix B: Jim’s Interview NotesAppendix C: Organization ChartAppendix D: Your Interview NotesDecision Making and Sustainability in the Face of Uncertainty: Selecting a New Organizational Leader - Maureen Wieland and Jimmie ManningSetting the Scene: A Change in Leadership in a Community NonprofitThe Candidate Selection MeetingSeeking Help: Gaining Support From a Job Search ConsultantThe Second Candidate Selection MeetingThe Decision MeetingDiscussion QuestionsFor Further Reading12. Whole Organization and Multiple Organization Interventions (Part 1)Adjusting the Matrix - Amy KatesOverview of SolutionsCoThe MatrixCustomer Group/Service Line Matrix Working GroupDiagnosisAnalysisDiscussion QuestionsFor Further ReadingGlobal Retirement Strategies, Inc.: A Tale of Two Cities - Tom JasinskiA New LeaderSignificant RiskHarmonious KickoffTrouble BrewingA Tale of Two CitiesDiscussion QuestionsFor Further Reading13. Whole Organization and Multiple Organization Interventions (Part 2)Consolidated Construction Materials Supply—1: A Case Study in Dialogic OD - Gervase R. BusheThe First MT meetingThe Second MT meetingDiscussion QuestionsFor Further ReadingConsolidated Construction Materials Supply—2: A Case Study in Dialogic OD - Gervase R. BusheThe Design of the Engagement EventThe Next MT MeetingDiscussion QuestionsFor Further Reading14. Sustaining Change, Evaluating, and Ending an EngagementDeveloping and Using a Dashboard to Monitor and Lead Change - Alessio Vaccarezza and Salvatore ZappalàIntroductionScene 1: The consultant meets the plant director to propose the use of the dashboardScene 2: The consultant meets the HR managerDiscussion QuestionsFor Further ReadingThe Change Story of Crown University - Alev Katrinli and Bekir Emre KurtulmusThe Establishment of the Undergraduate School (A Big Step for Growth)Change Started in 2011Discussion QuestionsFor Further Reading15. Global Issues in Organization DevelopmentUtilizing the Tenets of Ubuntu: A Global Organization Development Case Study - Peter Sorensen, Therese Yaeger, and Dalitso SulamoyoIntroductionBackgroundAssessment and DiagnosisKey FindingsDiscussion QuestionsFor Further ReadingReferencesGlobal Chain of Command: A Japanese Multinational Manufacturer in the United States - Sachiyo ShearmanA Phone CallNew President’s DecisionDiscussion QuestionsFor Further Reading16. The Future of Organization DevelopmentDialogic Organization Development in a Virtual Organization - Kate WoolhouseDiscussion QuestionsFor Further ReadingReferencesHelp for Hip People - Donald L. AndersonDiscussion QuestionsFor Further ReadingEXERCISES AND ACTIVITIES1. Contracting With a Client2. Organization Development Practitioner Skills3. Data Gathering4. Giving Feedback5. Resistance to Change6. Resistance to Change Scale7. Cynicism About Organizational Change8. Myers-Briggs Type Indicator9. Coaching and Individual Instruments10. Team Values11. Team Diagnosis and Intervention12. Team Facilitation13. Identifying and Changing Organizational Culture14. Perceived Organizational Innovativeness Scale15. Designing and Redesigning OrganizationsAbout the EditorAbout the Contributors