Business Continuity Management

Building an Effective Incident Management Plan

Inbunden, Engelska, 2009

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PRAISE FOR Business Continuity Management Few businesses can afford to shut down for an extended period of time, regardless of the cause. If the past few years have taught us anything, it's that disaster can strike in any shape, at any time. Be prepared with the time-tested strategies in Business Continuity Management: Building an Effective Incident Management Plan and protect your employees while ensuring your company survives the unimaginable. Written by Michael Blythone of the world's foremost consultants in the field of business contingency managementthis book provides cost-conscious executives with a structured, sustainable, and time-tested blueprint toward developing an individualized strategic business continuity program. This timely book urges security managers, HR directors, program managers, and CEOs to manage nonfinancial crises to protect your company and its employees. Discussions include: Incident management versus crisis responseCrisis management structuresCrisis flows and organizational responsesLeveraging internal and external resourcesEffective crisis communicationsClear decision-making authoritiesTrigger plans and alert statesTraining and resourcesDesigning and structuring policies and plansMonitoring crisis management programsStages of disastersEmergency preparednessEmergency situation managementCrisis LeadershipOver 40 different crisis scenariosDeveloping and utilizing a business continuity plan protects your company, its personnel, facilities, materials, and activities from the broad spectrum of risks that face businesses and government agencies on a daily basis, whether at home or internationally. Business Continuity Management presents concepts that can be applied in part, or full, to your business, regardless of its size or number of employees. The comprehensive spectrum of useful concepts, approaches and systems, as well as specific management guidelines and report templates for over forty risk types, will enable you to develop and sustain a continuity management plan essential to compete, win, and safely operate within the complex and fluid global marketplace.

Produktinformation

Utgivningsdatum2009-04-23
Mått185 x 259 x 31 mm
Vikt844 g
FormatInbunden
SpråkEngelska
Antal sidor384
FörlagJohn Wiley & Sons Inc
ISBN9780470430347

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MICHAEL BLYTH is Director of Risk Strategies for RSM Consulting, a risk management and training company. He holds a master's degree in security management and has eighteen years of management and operational experience within over thirty-two countries, providing strategic advisory services and management training for large multinationals and government agencies. He is highly experienced in providing corporate risk mitigation and vulnerability assessments, multi-billion dollar market entry program risk solutions and national crisis management plans, as well as a wide spectrum of strategic policies and plans within high-risk environments for ambassadors, major oil and gas programs, development organizations and communications network corporations. He can be contacted at: Mike.Blyth@RSMConsulting.us

Preface xvAbout the Web Site xxiChapter 1 Business Continuity Management Plan 1Crisis Management 4The Value 5Common Failings 7Business Continuity Goals 9Defining a Crisis 10Mapping Risks 11Critical Dependencies 12Tactical Risk Evaluations 13Determining Risk Tolerances 15Incident Response versus Crisis Management 15Stages of Incident Management and Crisis Response 17Understanding Risk 17Immediate Response and Impact Levels 21Risk Management 22Response Trigger Points 24Decision and Authority Matrixes 27Structuring Business Continuity Management Plans 29Resourcing 33Design and Development 36Integrated and Compartmentalized Policies 39Reporting and Record Keeping 39Implementing the Business Continuity Management Plan 39The Communications Plan 47Organizational Interface Plans 53Medical Response and Repatriation Plan 58Public Relations Plan 59Resource and Procurement Management Plans 62Project Initiation Plans 67Business Recovery Plans 68Postincident Reviews 74Summary 75Chapter 2 Incident Management Plan 77Incident Management versus Crisis Response 78Principles of Incident Management 79Incident Management Plan Risk or Threat Overview 80Objectives of the Incident Management Plan 80Incident Management Sequence 81Crisis Management Flow 82Incident Management Sequencing 82Incident Management Stages 84Macro and Micro Crises 85Understanding the Incident Management Plan Needs 86Incident Management Plan Design and Implementation 90Design and Development 91Reviewing and Testing 92Adjustment and Implementation 92Incident Management Plan Policies and Procedures 93Information Security 94Resourcing the Incident Management Plan 94Structuring Incident Management Plans 95Incident Management Plan Policies and Instructions 96Incident Management Plan Cover Letter 97Immediate Resource Mapping 98Incident Management Plan Communications and Tactical Resource Plan 99Initial Verbal Reporting 101Incident Management Plan Decision and Authority Matrix 102Incident Management Plan Alert States and Trigger Response Plans 102Alert Notification Systems 106Incident Management Plan Information Capture Reports 107Incident Management Plan Crisis Response Guidelines 107Destruction Plans 108Incident Management Plan Risk Assessments 109Summary 109Chapter 3 Crisis Management Structures 111Interorganizational Management 112Crisis Leadership 114Organizational Crisis Leadership 116Approach Methodologies 117Education and Training 118Supporting Crisis Management Groups 119Response Buildups 121Crisis Management Structures 122Corporate Crisis Response Team 123Country Crisis Response Team 124Program Incident Response Team 125Project Incident Response Team 126Special Response Teams 126Composition of Crisis Response Teams 127Crisis Management Team Commander 128Crisis Team Coordinator 129Physical and Risk Security Manager 129Technical Security Manager 130Special Response Team Leader 130Administration Manager 130Intelligence or Information Officer 131Liaison Officer 131Communications Manager 132Public Relations Officer 132Legal Counsel 133Human Resources Department 133Health and Safety Department 134Stress Trauma Adviser 134Reception Team Manager 134Finance Officer 135Investor Relations Officer 135Incident Management Structures 136Crisis Control Center 137Monitoring Crisis Management Programs 138Summary 139Chapter 4 Scope of Risk 141Security and Safety Awareness 144Crisis Management Training 145Stages of Disasters 145Man-Made Risks 146Espionage or Information Security Breach 147Kidnappings and Ransoms 149Hostage and Hijacking Situations 152Domestic Terrorism (Monkey Wrenching) 153Power Blackouts 157Road Traffic Accidents 158Complaints 159Muggings or Robberies 160Missing Persons 160Civil Unrest 161Arrest and Detention 162Pending Arrest or Detention and Exit Denial 163Loss of Sensitive or High-Value Equipment 164Unexploded Ordnance and Mines 165Indirect or Direct Fire Attacks 166Suspect Calls 167Workplace Violence 168Threats, Coercion, and Extortion 171Facility Intrusion 172Chemical, Biological, or Radiological Threats 173Small Arms Fire 175Complex or Armed Attacks 175Medical Emergencies 176Repatriations of Remains 177Explosive Attacks or Sabotage 179Suspect Packages and Letters 180Bomb Threats 181Vehicle-Borne Improvised Explosive Devices 182Sabotage 183Family Liaison 183Media Management 184Computer-Related Incidents 185Disciplinary Issues 186Office, Facility, or Hotel Fires 187Labor Disputes 189Natural Risks 190Floods 191Earthquakes 192Pandemics 193Tsunamis (Tidal Waves) 193Hurricanes and Tornadoes 194Volcanoes 195Sandstorms 196Landslides 196Forest Fires 197Summary 199Chapter 5 Incident Response Guidelines 201Vehicle-Borne IED Incident Management 204Incident Management Guidelines 204Casualty Incident Management 206Incident Management Guidelines 206Missing Person Incident Management 208Incident Management Guidelines 208Road Traffic Accident Incident Management Data Call 210Incident Management Guidelines 210Facility Physical Security Breach Incident Management 212Incident Management Guidelines 212Kidnapping and Ransom Incident Management 214Incident Management Guidelines 214Media Management Incident Management 216Incident Management Guidelines 216Detention and Arrest Incident Management 218Incident Management Guidelines 218Hostage Situation Incident Management 220Incident Management Guidelines 220Suspect Call Incident Management 222Incident Management Guidelines 222Civil Unrest Incident Management 223Incident Management Guidelines 223Unexploded Ordnance or Suspect Package Incident Management 225Incident Management Guidelines 225Suspect Letter Incident Management 228Incident Management Guidelines 228Destruction of Sensitive Materials Incident Management 230Incident Management Guidelines 230Repatriation Incident Management 232Incident Management Guidelines 232Domestic Terrorism or Special-Interest Groups Incident Management 236Incident Management Guidelines 236Espionage Incident Management 238Incident Management Guidelines 238Site Occupation or Sit-Ins Incident Management 239Incident Management Guidelines 239Sabotage Incident Management 241Incident Management Guidelines 241Demonstrations Incident Management 243Incident Management Guidelines 243Pending Detention or Exit Denial Incident Management 245Incident Management Guidelines 245Complaints Incident Management 247Incident Management Guidelines 247Blackouts and Power Loss Incident Management 249Incident Management Guidelines 249Loss of Sensitive or High-Value Materials Incident Management 250Incident Management Guidelines 250Indirect Fire and Direct Fire Attacks Incident Management 251Incident Management Guidelines 251Workplace Violence Incident Management 253Incident Management Guidelines 253Chemical, Biological, or Radiological Attack Incident Management 254Incident Management Guidelines 254Complex Attack Incident Management 256Incident Management Guidelines 256Family Liaison Incident Management 257Incident Management Guidelines 257Office, Facility, or Hotel Fires Incident Management 259Incident Management Guidelines 259Threats, Coercion, and Intimidation Incident Management 261Incident Management Guidelines 261Mugging or Robbery Incident Management 263Incident Management Guidelines 263Small Arms Fire Incident Management 265Incident Management Guidelines 265Floods and Tidal Waves Incident Management 267Incident Management Guidelines 267Earthquakes Incident Management 269Incident Management Guidelines 269Pandemics Incident Management 271Incident Management Guidelines 271Hurricanes and Tornadoes Incident Management 273Incident Management Guidelines 273Volcanoes Incident Management 275Incident Management Guidelines 275Sandstorms Incident Management 277Incident Management Guidelines 277Landslides Incident Management 279Incident Management Guidelines 279Forest Fires and Brush Fires Incident Management 281Incident Management Guidelines 281Summary 283Chapter 6 Crisis Information Capture Reports 285Immediate Verbal Reporting (SAD CHALETS) 288Serious Incident Reporting 288Serious Incident Report Incident Management Data Call 290Incident Management Plan Risk Assessment Reports 291IMP Risk Assessment Report Incident Management Data Call 292Sample Crisis Information Capture Reports 293Vehicle-Borne IED Incident Management Data Call 294Casualty or Injury Incident Management Data Call 295Missing Persons Incident Management Data Call 297Road Traffic Accident Incident Management Data Call 299Facility Physical Security Breach Incident Management Data Call 303Kidnapping and Ransom Incident Management Data Call 305Media Management Incident Management Data Call 307Detention or Arrest Incident Management Data Call 308Hostage Situation Incident Management Data Call 310Suspect Call Incident Management Data Call 312Civil Unrest Incident Management Data Call 313Unexploded Ordnance or Suspect Package Incident Management Data Call 314Suspect Letter Incident Management Data Call 315Destruction Plan Incident Management Data Call 316Repatriation Incident Management Data Call 317Information Security Breach Incident Management Data Call 318Domestic Terrorism or Special-Interest Groups Incident Management Data Call 319Complaints Incident Management Data Call 321Mugging or Robbery Incident Management Data Call 322Pending Detention and Exit Denial Incident Management Data Call 323Loss of Sensitive or High-Value Materials Incident Management Data Call 325Indirect or Direct Fire Attacks Incident Management Data Call 327Workplace Violence Incident Management Data Call 328Threats, Coercion, or Intimidation Incident Management Data Call 329Chemical, Biological, or Radiological Threats Incident Management Data Call 330Small Arms Fire Incident Management Data Call 332Complex Attack Incident Management Data Call 333Explosive Attack or Sabotage Incident Management Data Call 335Family Liaison Incident Management Data Call 336Computer-Related Incidents Incident Management Data Call 337Disciplinary Issues Incident Management Data Call 338Office, Facility, or Hotel Fires Incident Management Data Call 339Espionage Incident Management Data Call 341Site Occupation Incident Management Data Call 342Demonstrations Incident Management Data Call 343Blackouts and Power Loss Incident Management Data Call 345Floods or Tidal Waves Incident Management Data Call 346Earthquakes Incident Management Data Call 347Pandemics Incident Management Data Call 348Hurricanes and Tornadoes Incident Management Data Call 349Volcanic Eruptions Incident Management Data Call 350Sandstorms Incident Management Data Call 352Landslides Incident Management Data Call 353Forest Fires or Brush Fires Incident Management Data Call 354Summary 356Acknowledgments 357Index 359