'Sound and persuasive, insightful, important and inviting. A great contribution' - Michael Quinn Patton, author of the best-selling book, Utilization-Focused Evaluation'Brilliant. I'm not aware of any other book of this nature. The examples are impressive' - Linette Hawkins, social work educator'I remain critical of 'systems' models and biological analogies for organisational processes, but this work is unquestionably original and in major ways innovative' - Raewyn Connell, sociology professor'Highly original. an ambitious integration of concepts. Credible and useful. Grounded in pioneering empirical research' - Danny Burns, professor of organisational learning