‘This is a story that needs a public airing … a story of nothing less than the institutionalising of public emotions’-- Ann Widdecombe, former Prisons Minister; ‘An absorbing and most disturbing account’-- Vista; ‘A strikingly interesting and well written book’-- Justice of the Peace; ‘Sounds a warning about the effectiveness and legitimacy of our institutions and for public accountability as a whole’-- David Faulkner CB, Oxford University Centre for Criminological Research; ‘If I could recommend one book about HM Prison Service to National Offender Management Service staff and students of politics, criminology and forensic psychology this would undoubtedly be it’-- Professor Graham Towl, Chief Psychologist, National Offender Management Service, Home Office; ‘Progress needs people like Tom Murtagh who never shied away from anything if he believed he was doing right … This book is important: not simply for putting the record straight’-- David Cottle, Then-chair, Blantyre House Board of Visitors.