Beyond the Myths and Magic of Mentoring

MARGO MURRAY is president and chief operating officer of MMHA The Managers' Mentors, Inc., international consulting firm. She has more than twenty-five years of practical experience designing and implementing mentoring programs in public, private, education, and nonprofit organizations.

• Preface ixThe Author xxiPart One: The Mentoring Concept, Benefits, and Pitfalls 11. What Mentoring Is--and What It Is Not 152. Mentoring at Work in Organizations 173. The Upside and the Downside for the Organization 334. Payoffs and Penalties for the Protégé 475. The Mentor’s Motivation and Concerns 59Part Two: Facilitated Mentoring: How to Make It Work 716. Mentoring Models and Applications 757. Assessing Needs and Determining Organizational Readiness 1038. Structuring the Mentor Role: Qualifications, Recruitment, Selection, and Rewards 1159. Selecting Protégés and Diagnosing Their Development Needs 13110. Involving the Boss Who Is Not the Mentor 14511. The Coordination Team: Selection, Training, and Responsibilities 15112. Negotiating Sound Mentoring Agreements 16713. Evaluating Mentoring Process Effectiveness 17714. Gender, Culture, and Relationship Concerns 19115. Making Facilitated Mentoring Work 205Resource: Sources of Instruments for Assessing Growth and Development 211References 213Index 219

"Margo told us early on that mentoring would be the linchpin of our AYES model and she was certainly correct. Our mentoring process hasset the AYES initiative apart from all other automotive training programs. Thanks to her for all of her contributions and coachingus to emphasize the mentor role in our initiative."—Donald T.Gray, president and CEO, Automotive YES, General Motors"Margo has done it again! This new edition provides the blueprint,tools, and resources to create a successful facilitated mentoring process. This revised edition will be a great addition to your professional library."—Roger M. Addison, director, human performance technology, International Society for Performance Improvement"The phenomenon of the use of mentoring in today's society is definitely at a juncture where it needs to be developed as acomprehensive discipline. Ms. Murray's Facilitated Mentoring Model provides the critical link for private and public sector mentoring."—Martin A. Jacks, founding president and director, The Mentoring Center, Oakland, California"A must read for the HRD practitioner interested in building arealistic approach to facilitated mentoring."—Kathy WentworthDrahosz, president, The Training Connection, Inc."For many individuals and organizations who work directly with people, the concept of mentoring, of developing potential, simply makes sense. Too often the problem is how to accomplish this. Margo Murray's book makes this process understandable and provides a very effective roadmap to successful mentoring relationships."—DannyE. Sledge, dean of students, Kalamazoo College, and president, International Mentoring Association