"This densely argued and richly documented study demands much of the reader, but it also yields substantial rewards that prod us to rethink what once seemed a familiar story."--American Historical Review "Hirsch's close analysis of payroll and employee service records. . .provides concrete evidence often missing from larger-scale studies of how management carefully manipulated the social division of labor in its quest to control the workplace."--Enterprise & Society "Hirsch covers broad topics so thoroughly, weaves them together with such skill, and supports her conclusions with such exhaustive research in primary and secondary sources, that the book stands as a remarkable achievement."--Maryland Historical Magazine "A solid case study that deserves readership."--Business History Review "Examining the developments within the Pullman Company before and especially after the events of 1894, this book constitutes an important case study in changing industrial relations in the United States."--David Montgomery, author of The Fall of the House of Labor