Edited by Asbjørn Røiseland, Professor of Political Science, Oslo Business School, Oslo Metropolitan University - OsloMet and Professor II, NORD University, Norway, Eva Sørensen, Professor and Jacob Torfing, Professor, Department of Social Sciences and Business, Roskilde University, Denmark

• ContentsPreface x1 What to do when co-creation clashes with old publicgovernance paradigms? 1Asbjørn Røiseland, Eva Sørensen and Jacob Torfing2 Co-creation as public governance: Revisiting the brightand dark sides 15Asbjørn Røiseland, Eva Sørensen and Jacob Torfing3 When co-creation meets the existing governance paradigms 34Jacob Torfing, Sofie Loklindt Christensen and Eva Sørensen4 Coping with conflicts, dilemmas and paradoxes throughconstructive hybridization 47Jacob Torfing, Sofie Loklindt Christensen and Eva Sørensen5 Presentation of cases, methods and contexts 61Asbjørn Røiseland, Janne Paulsen Breimo, Hege Hofstadand Trond Vedeld6 Citizens as clients, customers and partners: Evolving rolesand relationships in co-creation 79Trond Vedeld and Hege Hofstad7 Bureaucracy and co-creation: Coping with dilemmasthrough institutional design 102Asbjørn Røiseland and Trond Vedeld8 Professional rule meets co-creation: Challenges andcoping strategies 119Janne Paulsen Breimo and Asbjørn Røiseland9 Managing co-creation and coping with value 135Asbjørn Røiseland and Janne Paulsen Breimo10 Co-creation challenges to public leadership: Tensions,dilemmas and coping mechanisms 150Hege Hofstad11 Co-existing systems of performance management:Conflicts, coping strategies and emergent hybridity 178Hege Hofstad and Trond Vedeld12 Embracing co-creation: Next-step challenges for theoryand practice 196Joop Koppenjan13 We are navigating clashes – whether we want to or not 207Mette AagaardIndex 215

‘Underlying the core principles of liberal democracies lies an important assumption about the authority of ordinary people to not only consent to be governed, but to make active and lasting contributions to addressing collective problems through “co-creation.” This volume takes an important and nuanced look at the role of co-creation in light of democratic forms of authority, and the essential opportunities needed to ensure effective public, democratic governance for a new age.’