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Written at a practical level, suited to the business audience, this exceptional book explores the business environment of making GIS successful. It applies academic rigor to practical and commercial implementation issues and offers viewpoints from all parties involved in GIS implementation. Achieving Business Success with GIS provides tangible advice ranging from technical and financial to organizational and commercial. It is unique in that it does not stop short of providing, without hype or embellishment, practical advice and real examples regarding the total cost of ownership of a project or finance and return investment of GIS products. Achieving Business Success with GIS highlights that the use of GIS technology needs to be focused on the business issues, not the technology. The book begins by describing the use of GIS in a global context within a business environment as the background to outlining the need for organizations to have a strategy for their GIS. The book then goes on to explore the elements of a GIS strategy and explains issues which are relevant for such approaches and how to go about developing it. In the closing chapters of this book, the process of specifying and tendering for a GIS are discussed to ensure that the focus of the reader remains on the business issues of the organization. This is followed by examples of the best and worst Geographic Information Systems including a discussion on Google Earth and Web 2.0.The combination of the statistics from the GIS / Spatial surveys and the author’s consulting experiences make this book an invaluable resource for GIS managers in government (federal, state and local) and utilities, organisations using GIS, and students and lecturers in this field.
Bruce Douglas. Director, Corporate GIS Consultants, Bankstown, NSW (New South Wales), Australia, Past-President Geospatial Information and Technology Association (GITA), Australia / New Zealand.
Preface viiAcknowledgements ix1 Introduction 12 The Spatial Information Industry 72.1 Background to the Survey 82.2 Value of the SI Industry 92.3 GIS Product Usage 132.4 Spatial Applications 172.5 Training 192.6 Spatial Data 212.7 Imagery 262.8 Mobile Computing 282.9 Regional SI Initiatives 292.10 Summary 303 Introducing the Elements of a GIS Strategy 333.1 The Traditional IT Strategy Approach 343.2 The SI Strategy Approach 363.3 Influences of Disruptive and Distractive Technology 374 Developing the Business Focus 415 Developing the Data/Information Focus 475.1 Introduction 485.2 Metadata 485.3 Data/System Architectures 495.4 Defining the ‘Data Gap’ 535.5 GIS Data Standards and Related Issues 595.6 GIS Data Interoperability 615.7 Summary – Data Interoperability 645.8 Summary – the Data/Information Focus 646 Developing the Organisational Focus 656.1 Introduction 656.2 Impact of Organisational Structure on GIS 666.3 Achieving an Organisational Focus for GIS 676.4 Business Process Mapping and Re-engineering 696.5 Training and Support Issues 716.6 SWOT Analysis 726.7 Summary – Organisational Focus 737 Developing the Application and Technology Focus 757.1 GIS Issues 757.2 IT Issues 837.3 System/Data Integration Issues 857.4 Developing the Functional Requirements Specification 878 Developing a GIS Strategy 918.1 Functional Requirements Specification (FRS) 918.2 Correlating against the CSFs 928.3 Developing the GIS Strategy 938.4 Summary 939 Cost/Benefit Analysis/Return on Investment 959.1 Broad Costs 979.2 Broad Benefits 1079.3 Broad Cost/Benefit Summary 1139.4 Business Case 1179.5 Conclusion 11710 Selecting a GIS 11910.1 Introduction 11910.2 Selecting a GIS using a Tendering Process 12110.3 The Final Stage of the Selection Process 13611 Implementing GIS 13911.1 Staff Training 13911.2 Data Capture and/or Conversion 14111.3 Defining the KPIs (Goalposts) for Successful Implementation 14311.4 Implementing and ‘Setting to Work’ of the GIS 14311.5 Undertaking a Post Implementation Review 14411.6 Benchmarking 14411.7 Summary 14512 The Best and the Worst 14712.1 And the Best is . . . Google Earth 14712.2 And the Best is (also) . . . Web 2.0 14812.3 And the Worst is . . . 14913 Closing Remarks 151Glossary 153Index 155
