Tools for Collaborative Decision-Making

Pascale Zaraté is a Professor at Toulouse 1 Capitole University, France.

• List of Figures ixList of Tables xiIntroduction xiiiChapter 1 Alteration of Decision-making Processes In Organizations 11.1 Decisional processes 11.2 Introduction of ICT in organizations 51.3 The decision-making process revisited 71.4 Conclusion 9Chapter 2 New Decision-making Processes 112.1 Examination of the context of such decision-making 112.2 Context and decision-making 142.3 Experiment 152.4 Conclusion 18Chapter 3 the Need to Cooperate 213.1 Cooperation: definitions 213.2 Types of cooperation 273.2.1 Complementary cooperation 273.2.2 Interdependent cooperation 283.2.3 Negotiated cooperation 28Chapter 4 Cooperative Decision-making 314.1 Process of collaborative decision-making 344.2 Model of the process of collaborative decision-making 36Chapter 5 Activity Support Systems 395.1 Interactive decision support systems 395.2 Business intelligence 425.3 Intelligent or knowledge-based DSSs 435.4 Cooperative knowledge-based systems 465.5 Group Decision Support Systems (GDSSs) 495.6 Facilitation of group decision-making 515.7 Collaborative engineering 555.8 Cooperative design approach 565.9 Cooperative systems 575.10 Workflow 605.11 Cooperative multi-agent systems 62Chapter 6 Cooperative Decision Support Systems: CDSSs 656.1 Distributed DSSs 656.2 Proposal of an architecture 666.2.1 Interpersonal communication tool 696.2.2 Task management tool 696.2.2.1 Support for management of non-nominal situations 706.2.2.2 Planning support tool in the context of distance learning 736.2.2.3 Conclusion 756.2.3 Knowledge capitalization tool 756.2.3.1 Knowledge capitalization: a process-oriented model 766.2.4 Dynamic human/computer interaction tool 806.3 Process of group decision-making 816.4 Conclusion 88General Conclusion 91Bibliography 95Index 105