Ten Steps to ITSM Success
A Practitioner’s Guide to Enterprise IT Transformation
Häftad, Engelska, 2013
839 kr
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Fri frakt för medlemmar vid köp för minst 249 kr.As organizations seek to boost revenue, cut costs and increase efficiency, they increasingly look to IT as a strategic partner in achieving these objectives. Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is written for ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations. This book is a co-publication with itSMF USA and is the second book in the Thought Leadership Series
Produktinformation
- Utgivningsdatum2013-02-07
- Mått152 x 229 x 14 mm
- Vikt359 g
- FormatHäftad
- SpråkEngelska
- Antal sidor264
- FörlagIT Governance Publishing
- ISBN9781849284561