Telephone Assessment in Primary Care

A practical guide to effective consultation and triage

Häftad, Engelska, 2023

479 kr

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At a time when primary care has never been busier, the ability to assess effectively by telephone is vitally important. By understanding the problems of this demanding and risk-prone area, clinicians are better able to balance patient needs with workload demands and access to face-to-face appointments.This book provides GPs, practice nurses and out-of-hours workers with a practical guide to what is required when undertaking triage or consultations on the telephone. Using real-world examples throughout, the book offers:A step-by-step guide to the basic principles of telephone assessmentA summary of the potential pitfalls and how to avoid themGuidance on how to quality-assure each call before concluding safelyProtocols to use for every callTelephone Assessment in Primary Care is based around the author’s personal experience working in clinical telephone services. In addition, her work running training courses on telephone triage and consultation helps her to highlight common problems and provide practical solutions.

Produktinformation

Utgivningsdatum2023-10-05
Mått156 x 234 x 6 mm
Vikt238 g
FormatHäftad
SpråkEngelska
Antal sidor116
FörlagScion Publishing Ltd
ISBN9781914961366

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1 Telephone triage versus telephone consultations2 Things that affect your decision-making3 The purpose of telephone assessments4 The risks of telephone assessments5 Telephone communication versus face-to-face communication6 Open, closed and facilitative questions – what’s best?7 Examining a patient over the phone8 The importance of having a structure to your call9 Preparing to take a call10 Stage 1 of taking a call: the introduction11 Stage 2 of taking a call: taking a history12 Stage 3 of taking a call: the management plan13 Safety-netting14 How to close a call15 What to do if patients don’t agree with your advice16 Documentation and record-keeping17 The role of the GP receptionist18 Summary

Helpful structured training in telephone skills‘Read book after having RCGP course with the author which was very helpful and immediately implementable into practise. Fantastic for improving confidence, knowledge and safety of telephone specific consultation skills. Easy to read and concise it covers all salient points including previously not considered safety ramifications when consulting over the phone. Would highly recommend to GPS, GP trainees and other professionals carrying out primary care telephone triage.' Amazon reviewer