SYLVIA HORTON is Principal Lecturer in Public Sector Studies, University of Portsmouth.DAVID FARNHAM is Professor of Employment Relations, University of Portsmouth.

• PART 1: THE CHANGING CONTEXTS OF PUBLIC MANAGEMENT The Politics of Public Sector Change; D.Farnham & S.Horton Globalization, Europeanisation and Management of the British State; S.Cope Managing Public and Private Organisations; D.Farnham & S.Horton PART 2: MANAGERIAL FUNCTIONS Strategic Management in Public Services; K.Isaac-Henry Performance Management, Quality Management and Contracts; J.Rouse Marketing in the Public Sector; R.Christie & J.Brown Human Resources Management and Employment Relations; D.Farnham Exploiting Information and Communication Technology; C.Bellamy PART 3: CASE STUDIES The Civil Service; S.Horton Managing Local Public Services; C.Painter & K.Isaac-Henry The National Health Service; S.Corby Education; D.Holloway, S.Horton & D.Farnham Managing the Police; B.Loveday Social Services and Community Care; E.Brunsden & M.May PART 4: CONCLUSION New Labour and the Management of Public Services: Legacies, Impact and Prospects; S.Horton & D.Farnham.