Process Consulting

Alan Weiss—author, international consultant, highly sought keynote speaker-is the founder and president of Summit Consulting Group. His clients have included Hewlett-Packard, State Street Corp., Fleet Bank, Coldwell Banker, Merrill Lynch, American Press Institute, Chase, Mercedes-Benz, GE, and American Institute of Architects. He is the author of twenty books, including The Ultimate Consultant (Jossey-Bass/Pfeiffer, 2001) and Getting Started in Consulting (John Wiley & Sons, 2000). Weiss resides with his wife Maria in East Greenwich, Rhode Island.

• IntroductionAcknowledgmentsChapter 1. Conditions for a Successful Intervention 1Chapter 2. Gathering Intelligence: Strategy 19Chapter 3. Gathering Intelligence: Tactics 35Chapter 4. Coaching Key People 53Chapter 5. Culture Change and Change Management 71Chapter 6. An Interlude: Managing Misfortune 89Chapter 7. Learning Lessons 105Chapter 8. Developing Client Strategy 123Chapter 9. Creating Change 141Chapter 10. Improving Leadership 159Appendix A: Sample Process Visuals 177Appendix B: Annotated Bibliography 183Index 187