D. Christopher Kayes is Professor of Management at the George Washington University School of Business. During his tenure as Interim Dean of the School of Business, he led the organization's financial turnaround. He is the author and coauthor of several books.

• Preface ; Introduction: Learning as the Source of Resilience ; Part I: Experience as the Source of Learning in Organizations ; Chapter 1: Learning from Experience ; Chapter 2: The Structure of Learning in Organizations ; Chapter 3: Learning versus Performance in the Air France Flight 447 Disaster ; Part II: The Breakdown of Learning ; Chapter 4: A Review of Failure in Organizations ; Chapter 5: From Failure to the Breakdown of Learning ; Chapter 6: How Optimism and Positive Thinking Can Limit Learning ; Chapter 7: Goal Setting as an Unlikely Threat to Learning ; Chapter 8: Experience and Decision Making ; Part III: Building Resilience through Learning ; Chapter 9: Case Study: Learning From the Search for Weapons of Mass Destruction ; in Iraq ; Chapter 10: Revisiting the Universal Dilemma of Learning in Policy, Government, and Organizational Culture ; Chapter 11: Building Learning in Organizations ; References ; Index

"Kayes has been a long-time, articulate student of experiential learning and of dramatic instances when such learning falls short. Those strengths are evident again in this volume... The primary takeaway from this book is that if you learn from your experience, you'll be more resilient. That's an important message, as we tend to overestimate how often we learn and how skilled we are at doing it. And it's an important message that experience, both personal andvicarious, affects how well we adapt." --Administrative Science Quarterly