"It's a gem-clear, well-written, and sharply focused. It addresses important issues that cross disciplines, outlines its arguments well, and provides useful examples drawn from observations and interviews. It presents a persuasive conception of decision making in an organizational context." -Peter K. Manning ,Michigan State University "A splendid book... What I find most attractive is Feldman's uncanny ability to boil down a most uncertain matter to a swiftly moving interpretive tale that gets past disciplinary interests to wrestle with policy formulation in the warrens of a government bureaucracy. It is a book that anyone seriously attempting to account for the making of policy will have to address." -John Van Maanen ,Massachusetts Institute of Technology