Taking a refreshingly non-technical approach, this textbook gives students a concise overview of the marketing research process. This text equips students with the skills needed to interpret research and use their findings to effect meaningful change. Keeping digital data and internet research at its heart, it details the main stages of the research process, covering both quantitative and qualitative methods. A plethora of case studies and examples helps students grasp the practical applications of theory.This textbook is ideal for use on marketing research courses at undergraduate, postgraduate and MBA levels.New to the 5th edition:- Updated cases, examples and business environment terminology incorporating recent developments in the industry- New feature within each chapter setting out the potential role of artificial intelligence- Expanded material on experimental research and virtual test marketsAccompanying free online resources designed to support teaching and learning can be found at www.bloomsburyonlineresources.com/marketing-research
Alan Wilson is Professor of Marketing at the University of Strathclyde Business School, UK. He is an examiner for the Market Research Society.
1. The role of marketing research and customer information in decision making2. The marketing research process3. Secondary data, customer databases and big data analytics4. Collecting observation data and social media listening5. Collecting qualitative data6. Collecting quantitative data7. Designing questionnaires8. Sampling methods9. Analysing qualitative data10. Analysing quantitative data11. Presenting the research resultsMarketing research in action: case histories
Contemporary, fully updated and founded on insight bridging both academia and the world of the market research industry.
C S Bertuglia, G. Leonardi, S. Occelli, G. A. Rabino, R. Tadei, Alan Wilson, Italy) Occelli, S. (IRES, Italy) Rabino, G. A. (Polytechnic of Milan, UK) Wilson, Alan (University College London, C. S. Bertuglia