Introduction to Operations Management

Introduction to Operations Management: A Supply Chain Process Approach details how firms buy, make, deliver, and return goods and services around the globe, providing students with a solid foundation of operations management concepts and techniques. The text offers a set of activities that guide the effectiveness of organizations and prepare operations managers and other employees to ensure their firms are competitive. The book is organized from a strategic to a tactical perspective, beginning with foundational concepts and ending with broader discussions of managing supply chains. Dedicated chapters address corporate strategy, services design, inventory management, aggregate planning, forecasting, lean systems, quality management, purchasing, logistics, and more. Numerous real-world examples, cases, and engaging exercises allow students to place themselves in the shoes of working operations management professionals. For the third edition, each chapter has been revised and updated to reflect the latest information. The largest updates address the COVID-19 pandemic and supply chain disruption. This edition also features new end-of-chapter problems and questions and four new contributed case studies. Written for today's students and the exciting, ever-evolving marketplace, the third edition of Introduction to Operations Managementis the text to bring operations management into the post-pandemic era.