How to Manage People

Michael Armstrong is a bestselling author and people management expert. With over a million copies sold, his books have been translated into twenty-four languages. He is managing partner of E-Reward, and an independent management consultant. Prior to this, he was a chief examiner of the CIPD. He is author of the bestselling How to Be an Even Better Manager, now in its 10th edition, also published by Kogan Page. He is based in London, UK.

• Section - PART 1: Managing people;Chapter - 01: Getting things done through people: The manager’s role;Chapter - 02: Managing people for the first time;Chapter - 03: Treating people right;Chapter - 04: Working with HR;Section - PART 2: Getting work done through people;Chapter - 05: Organizing;Chapter - 06: Defining roles;Chapter - 07: Communicating;Chapter - 08: Delegating;Chapter - 09: Managing hybrid workers;Chapter - 10: Managing change;Section - PART 3: Leading, motivating and engaging people and teams;Chapter - 11: Leadership;Chapter - 12: Motivating people;Chapter - 13: Enhancing engagement;Section - PART 4: People management activities;Chapter - 14: Recruitment and selection;Chapter - 15: Developing people;Chapter - 16: Managing individual performance;Chapter - 17: Managing team performance;Chapter - 18: Managing reward;Section - PART 5: Handling people problems and issues;Chapter - 19: Approaches to handling people problems;Chapter - 20: Dealing with disciplinary problems;Chapter - 21: Dealing with individual performance problems;Chapter - 22: Dealing with negative behaviour;Chapter - 23: Dealing with absenteeism and timekeeping issues;Chapter - 24: Handling challenging conversations;Chapter - 25: Giving bad news;Chapter - 26: Managing bias;Chapter - 27: Dealing with bullying and harassment;Chapter - 28: Managing conflict;Chapter - 29: Appendix: Notes on exercises;