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`The Handbook of Innovation and Services is an exceptional volume. Its contributors, including Faiz Gallouj, William Baumol, Jean Gadrey, and Pascal Petit, are among the major thinkers in both the fields of the economics of services and the economics of innovation. Selected topics include the "cost disease", services innovation in the global economy, social innovation in the services, and innovation and employment in services. The book, I am sure, will become a standard reference volume in both these fields in the ensuing years.'---Edward Wolff, New York University, USAThis Handbook brings together 49 international specialists to address an issue of increasing importance for the world's post-industrial economies; innovation as it relates to services.Contemporary economies have two fundamental characteristics. Firstly, they are service economies in as much as services account for more than 70 per cent of the wealth and jobs in most developed countries. Secondly, they are innovation economies as recent decades have seen an unprecedented development of scientific, technological, organisational and social innovations. This Handbook expertly links these two major characteristics in order to investigate the role of innovation in services, an issue that until now has been inadequately explored and one that poses many theoretical and operational challenges. This comprehensive volume encompasses the views of eminent scholars from a range of disciplines including economics, management, sociology and geography, and draws on a number of different analytical and methodological perspectives.With its multi-disciplinary approach this Handbook will be an invaluable reference source for academics and students in the fields of economics, management and the geography of services and innovation. Public authorities and managers in the service sector will also find this book fascinating.
Edited by Faïz Gallouj and Faridah Djellal, Professors of Economics and members of CLERSE-CNRS, University of Lille, France
Contents:ForewordWilliam J. BaumolIntroduction: Filling the Innovation Gap in the Service Economy – A Multidisciplinary PerspectiveFaïz Gallouj and Faridah DjellalPART I: SERVICES AND INNOVATION: CONCEPTUAL AND ANALYTICAL FRAMEWORKS1. Towards a Theory of Innovation in Services: A State of the ArtFaïz Gallouj and Maria Savona2. Innovation in Services: A New Paradigm and Innovation Model André Barcet3. Services and Innovation and Service Innovation: New Theoretical DirectionsJeremy Howells4. The Two-sided Cost Disease and its Frightening ConsequencesWilliam J. Baumol5. The Environmental Crisis and the Economics of Services: The Need for RevolutionJean GadreyPART II: THE NATURE OF INNOVATION IN SERVICES: SECTORAL ANALYSES AND CASE STUDIES6. Innovation in Public Health Care: Diabetes Education in the UKPaul Windrum, Manuel García-Goñi and Eileen Fairhurst7. The Economics of Knowledge Interaction and the Changing Role of UniversitiesCristiano Antonelli, Pier Paolo Patrucco and Federica Rossi8. Innovation and Creative ServicesIan Miles and Lawrence Green9. Social Innovation, Social Enterprise and ServicesDenis Harrisson, Juan-Luis Klein and Paul Leduc Browne PART III: ORGANISATIONAL AND STRATEGIC PATTERNS FOR SERVICE INNOVATION10. Different Types of Innovation Processes in Services and their Organisational ImplicationsMarja Toivonen11. Service Innovation: Development, Delivery and PerformanceJoe Tidd and Frank M. Hull12. The Toilsome Path of Service Innovation: The Effects of the Law of Low Human Multi-task CapabilityJon Sundbo13. Customer Integration in Service InnovationBo Edvardsson, Anders Gustafsson, Per Kristensson and Lars Witell14. Collaborative Innovation in ServicesChristiane Hipp 15. Knowledge Regimes and Intellectual Property Protection in Services: A Conceptual Model and Empirical TestingKnut Blind, Rinaldo Evangelista and Jeremy HowellsPART IV: INNOVATION IN SERVICES AND THROUGH SERVICES: IMPACT ANALYSES (GROWTH, PERFORMANCE, EMPLOYMENT AND SKILLS)16. Innovation and Employment in ServicesRinaldo Evangelista and Maria Savona17. Innovation and Services: On Biases and Beyond Pascal Petit18. How Important are Knowledge-Intensive Services for their Client Industries? An Assessment of their Impact on Productivity and InnovationJosé A. Camacho and Mercedes RodriguezPART V: INNOVATION IN SERVICES AND NATIONAL AND INTERNATIONAL SPACES19. Services Innovation in a Globalized EconomyPeter Daniels20. Outsourcing and Offshoring of Knowledge-Intensive Business Services: Implication for InnovationSilvia Massini and Marcela Miozzo 21. Innovation and Internationalization: A Dynamic Coupling for Business-to-Business ServicesJean Philippe and Pierre-Yves Léo22. The Role of Standards for Trade in Services: Hypotheses and First InsightsKnut Blind23. Global and National Cooperation in Service InnovationXavier Vence and Alexandre Trigo 24. Entrepreneurship and Service Innovation: A Challenge for Local DevelopmentMarie-Christine Monnoyer-Longé25. A Dominant Node of Service Innovation: London’s Financial, Professional and Consultancy ServicesPeter Wood and Dariusz WójcikPART VI: INNOVATION IN SERVICES AND PUBLIC POLICY26. Policy Frameworks for Service Innovation: A Menu-ApproachPim den Hertog and Luis Rubalcaba27. The Innovation Gap and the Performance Gap in the Service Economies: A Problem for Public PolicyFaridah Djellal and Faïz GalloujPART VII: SERVICE INNOVATION: BEYOND SERVICE SECTORS28. Service Innovation and Manufacturing Innovation: Bundling and Blending Services and Products in Hybrid Production Systems to Produce Hybrid ProductsJohn R. Bryson 29. A Customer Relationship Typology of Product Services StrategiesOlivier Furrer30. Innovation in Product-Related Services: The Contribution of Design TheorySylvain Lenfle and Christophe Midler31. Innovation in ConstructionJan BröchnerIndex
‘This book represents a significant step towards dealing with the lacuna constituted by the inadequacy of the literature on the services. And, as such, it approaches its task from a variety of directions.’