Guest Service in the Hospitality Industry

Häftad, Engelska, 2019

Av Paul Bagdan, Bagdan Paul, Bagdan,

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With a general approach incorporating insights from all areas of hospitality, Guest Service in the Hospitality Industry, 2nd Edition explores the intricacies of quality guest service with proven concepts in the industry.

Produktinformation

Utgivningsdatum2019-08-20
Mått278 x 216 x 25 mm
Vikt976 g
FormatHäftad
SpråkEngelska
Antal sidor277
Upplaga2
FörlagKendall/Hunt Publishing Co ,U.S.
ISBN9781792400735

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PrefaceAcknowledgmentsSection I Introduction and Essentials of Managing Guest ServiceChapter 1 The Basics of Managing Guest ServiceChapter 2 Defining Guest ServiceChapter 3 Problem-Solving for Guest ServiceSection II Relating Service to the Sectors of the Hospitality Industry: How Service RelatesChapter 4 The Guest Service of FoodChapter 5 The Guest Service of BeveragesChapter 6 The Guest Service of LodgingChapter 7 The Guest Service of EventsChapter 8 The Guest Service of Travel and TourismChapter 9 The Guest Service of CasinosSection III Assessments and PlanningChapter 10 Strategic Planning for ServiceChapter 11 Quality ToolsChapter 12 Systems, Ratings, and AwardsChapter 13 Developing a StaffChapter 14 Marketing and Establishing an Image for ServiceIndex