Concierge

Key to Hospitality

Häftad, Engelska, 1992

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Of all the staff members in the hotel and hospitality industry the concierge is the one who has the most personal contact with the guests. Written to teach the American student the intricacies of the concierge profession, it provides basic information, based on years of experience, of what the daily functions of the concierge are and how to perform them.

Produktinformation

Utgivningsdatum1992-08-18
Mått192 x 238 x 13 mm
Vikt454 g
FormatHäftad
SpråkEngelska
Antal sidor256
FörlagJohn Wiley & Sons Inc
ISBN9780471528937

Tillhör följande kategorier

Hotell och restaurang inom Naturvetenskap och teknik

What Is a Concierge?. The Hotel and Its Management. The Concierge Desk. Guests: Who Are They and What Will They Ask the Concierge?. Basic Training/On-the-Job Training. Services Provided by a Concierge (Out-of-House). Self-Education/Continuing Education. Services Provided by a Concierge (In-House). Tips and Commissions. Ethics. How Do You Build Your Reputation?. Concierge Levels. Getting Your First Job. Stories from the Concierges. Index.