Automotive Service Management

Inbunden, Engelska, 2018

Av Andrew Rezin

2 829 kr

Beställningsvara. Skickas inom 7-10 vardagar

Fri frakt för medlemmar vid köp för minst 249 kr.

For courses in automotive principles.

Complete guide to managing an automotive repair business, for both the novice and the professional

Automotive Service Management: Principles into Practice is the most comprehensive text available to address the wide range of skills and knowledge needed to successfully manage or own an automotive repair business. Conversational and full of real-world examples, the text builds from basic knowledge of the industry and fundamental organizational and communication skills up through advanced leadership, planning, and human resource management.

The 3rd edition includes the most up-to-date guidance on leadership, industry skill sets, and practical applications, plus a sample ASE C1 Service Consultant Test to help students prepare for success on this certification exam.

Produktinformation

Utgivningsdatum2018-02-21
Mått100 x 100 x 100 mm
Vikt100 g
FormatInbunden
SpråkEngelska
SeriePearson Automotive Series
Antal sidor352
Upplaga3
FörlagPearson Education
ISBN9780134709857

Tillhör följande kategorier

Motorfordon inom Naturvetenskap och teknik
Fordon inom Sport fritid och hobby

About our author Andrew A. Rezin is Emeritus Chair of Automotive and Applied Technologies at Columbus State Community College and Director of the Midwest Hydrogen Center of Excellence located at The Ohio State University Center for Automotive Research. Dr. Rezin brings a unique perspective to the subject of service management based on his diverse automotive background. Drawing upon 20 years of private sector experience working for major automotive manufacturers and as a manager in large retail service departments combined with his extensive experience as college instructor and department chair, he provides a unique and informed perspective based on real-life experience of the critical topics so necessary to be successful in the modern automotive service industry.

1. The Automotive Service Industry2. Physical Resources3. Human Resources4. The Repair System5. Repair Documents6. Classic Management7. The Quality Movement8. Leadership9. The Complex Role of Management10. Ethics and Stewardship11. Vision, Mission, and Values12. Strategic Planning13. Developing Goals14. Decision Making15. Income, Expenses, and Profit16. Compensation Plans17. Staffing and Shop Capacity18. Analysis and Action19. Financial Forecasting20. Managing Yourself21. Organizing Tips and Tools22. The Value of Satisfied Customers23. Building Basic Communication Skills24. Resolving Customer Disputes25. Recruiting and Selection26. Motivating Employees27. Progressive Discipline28. Marketing and Mass Media29. Target Marketing and Building an Identity30. Point-of-Purchase Merchandising31. Selling Service32. Legal Guidelines for Service Operations33. Warranties and Service Agreements34. Workplace Safety