Joseph A. Michelli - Böcker

Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges

Leading the Starbucks Way (PB)

All Business Is Personal

One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement

Mindchamps Way, The: How To Turn An Idea Into A Global Movement