Wisdom of the CEO

G. William Dauphinais, based in New York, is a PricewaterhouseCoopers partner. He is coauthor with Colin Price of the bestselling Straight from the CEO. Grady Means is a PricewaterhouseCoopers partner based in Washington, D.C. Colin Price is a former PricewaterhouseCoopers partner based in London.

• Acknowledgements ixForeword Discerning the Agenda of the Global Economy xiKlaus M. SchwabIntroduction Warp-Speed Change: The Challenge to Business Leadership 1Chapter 1 Globalization amidst Rapid Change: Developing an Aggressive Strategy 15Value from the Center 25Niall W. A. FitzGerald, chairman, Unilever PLCNext Frontier of Globalization: Consumer Focus 32Jacques A. Nasser, President and Chief Executive Officer, Ford Motor CompanyBanking is 90 Percent Action, 10 Percent Strategy 43Sir John Bond, Group Chairman, HSBC HoldingsOrganizing and Managing for Global Success 51Bertrand P. Collomb, Chairman and Chief Executive Officer, Lafarge GroupChapter 2 Growth: Reinvention Is the Key 57Creating and Managing Hypergrowth 73Michael S. Dell, Chairman and Chief Executive Officer, Dell Computer CorporationGrowth: The Engine of Global Leadership 81Stephen R. Hardis, Chairman and Chief Executive Officer, Eaton CorporationSatisfying a Global Appetite 90Charles R. Shoemate, Chairman and Chief Executive Officer, BestfoodsChapter 3 Shareholder Value: Refocusing on Meaning over Measures 97Changing the Rules: A Path to Shareholder Value 109John F. Antioco, Chairman and Chief Executive Officer, Blockbuster Inc.Building Value the Baxter Way 115Harry M. Jansen Kraemer, Jr., President and Chief Executive Officer, Baxter International Inc.Building Shareholder Value with Strategists – Lots of Them 125Sir Brian Pitman, Chairman, Lloyds TSB GroupChapter 4 Organization: The Pathways of Organizational Transformation 131Slaying the Dragon 144C. Michael Armstrong, Chairman and Chief Executive Officer, AT&TDecentralization is the Crucible of Growth 152Ralph S. Larsen, Chairman and Chief Executive Officer, Johnson & JohnsonFiring Up the Evangelical Organization 160William J. Henderson, Postmaster General, United States Postal ServiceThe Energy of Leadership 167Peter I. Bijur, Chairman and Chief Executive Officer, Texaco, Inc.Chapter 5 E-business 175Online Commerce: Changing Everything, or Nothing? 187Esther Dyson, Chairman, EDventure Holdings Inc.E-business: New . . . and Not So New 198K. Blake Darcy, Chief Executive Officer, DLJdirect, Inc.To Portal or Nor to Portal? That is the Question 204Robert W. Shaw, Chief Executive Officer, USWeb/CKSConsumer Empowerment: The Internet and the Art of Management 212James J. Schiro, Chief Executive Officer, PricewaterhouseCoopersChapter 6 Disruptive Technology and the Large Corporation 219Disrupt of Be Disrupted: Overturning Conventional Thinking in the Information Storage Industry 232Michael C. Ruettgers, President and Chief Executive Officer, EMC CorporationWalking the Precipice: Achieving the Right Technology Balance 242Roger G. Ackerman, Chairman and Chief Executive Officer, Corning IncorporatedDriver or Enabler? The Internet’s Role in Twenty-First-Century Business 251Lawrence A. Bossidy, Chairman and Chief Executive Officer, AlliedSignal Inc.Marketing Reshaped by Technology 260Thierry Breton, Chairman and Chief Executive Officer, THOMSON multimediaChapter 7 Innovation: New Ideas, Dangerous Ideas 265Environmental Compliance Helps the Bottom Line 277Pasquale Pistorio, President, Chief Financial Official, and Chief Executive Officer, STMicroelectronics NVCool Head, Firm Hand, Warm Heart: The ABB Approach to Innovation 284Goran Lindahl, Presiedent and Co-Chief Executive Officer, ABBTeams on Fire: Sony’s Innovation Culture 290Nobuyuki Idei, President and Chief Executive Officer, Sony CorporationDuPont is a Science Company 301Charles O. “Chad” Holliday, Jr., Chairman and Chief Executive Officer, DuPontChapter 8 Knowledge Management: Unifying Knowledge and Action 311Organizing Knowledge throughout the World 323Timothy Koogle, Chairman and Chief Executive Officer, Yahoo! Inc.Knowledge Focused on Results 332Dr. Daniel Vasella, Chairman and Chief Executive Officer, NovartisBa: A Place for Managing Knowledge 342Yotaro Kobayashi, Chairman and Chief Executive Officer, Fuji Xerox Co., Ltd.CEO Biographies 349Index 365