"Based upon many years of first-hand experience as a transportation regulator, Craig Leisy has written a comprehensive historic analysis of the Seattle taxicab and vehicle-for-hire industry. He has thoroughly documented the economic, social, political and logistical factors leading up to the takeover of the market by phone app based ride-hail companies, particularly Uber and Lyft. The Seattle story in this regard is strikingly similar to the stories of many other cities throughout North America and the world, making this book a compelling read." — Thomas M. Drischler, retired former Taxicab Regulator for the City of Los Angeles, USA (1999 - 2016) and past chair of the International Association of Transportation Regulators
