Successful Training Strategies

Jill Casner-Lotto, Director of the Community College Consortium, is a writer and research analyst with over 25 years' experience in workforce development topics, including various human resources and labor-management issues.

• PrefaceThe AuthorsIntroduction: How Leading Companies Are Reshaping Their TrainingStrategiesPart One: Aligning Training Strategy with Corporate Goals1. The Travelers Corporation: Expanding Computer Literacy in theOrganization2. Keeping Track of Training Quality and Costs: New-EnglandTelephone3. The Motorola Training and Education Center: Keeping the CompanyCompetitive4. Corning Glass Works: Total Quality as a Strategic Response5. American Transtech: Learning as Part of the Job6. Improving Operations and Employee Opportunity Through TechnicalTraining: Gilroy Foods, Inc.Part Two: Continuous Learning for All Employees7. A Participative Approach to a Technological Challenge: GeneralElectric's Aerospace Electronic Systems Department8. Training and Development at General Foods: A ParticipativeProcess9. Training in a Team Environment: S. B. Thomas, Inc.10. Pacific Bell and Communications Workers of America: Retrainingfor the Computer AgePart Three: Manufacturer-User Training Partnerships11. Learning from Customers: Control Data Corporation's TrainingAdvisory Board12. A Proactive Approach Toward HighTechnology Training: GeneralMotor's Linden, New Jersey, Plant13. Goodyear Tire and Rubber Company: Building a TrainingCommitment into the Contract14. Ford Sharonville: An Emphasis on User-VAndor Cooperation15. The VAndor's Role in Training to Support Computer IntegratedManufacturing: Caterpiller Inc.16. Miller Brewing Company and Amatrol: A Succesful Partnership inTraining for New TechnologyPart Four: Designing and Delivering Training Cost-Effectively17. Achieving Cost Savings and Quality Through Education: IBM'sSystems Approach18. Manpower Temporary Services: Keeping Ahead of theCompetition19. Reducing Maintenance Costs Through Supervisory Education andInvolvement: Travenol Laboratories, Inc.20. A Training Consortium: General Motors' Automative ServiceEducational Program21. National Technological University: Learning by SatellitePart Five: Combining Continuous Learning and EmploymentSecurity22. Xerox's Critical Skills Training Program: A Commitment toRetraining Pays Off23. Linking Retraining with Job and Income Security: The PackardElectric Experience24. General Electric, Fort Wayne, Indiana: High Tech Comes to theRust Belt25. Pacific Northwest Bell: A Job Skills Bank26. Hewlett-Packard: Partnerships for New CareersReferencesIndex