New Directions in Ombud Research

Julia Dahlvik is Sociologist and Professor at the University of Applied Sciences FH Campus Wien, Austria.Axel Pohn-Weidinger is Associate Professor at Université de Strasbourg, France.

• Introduction, Julia Dahlvik (University of Applied Sciences FH Campus Wien, Austria), Axel Pohn-Weidinger (Université de Strasbourg, France)Part I 1. Pathways to Justice through the Ombuds and Tribunal in England: Special Educational Needs and Disabilities, Naomi Creutzfeldt (Kent Law School, UK)2. The Ombud and the Control of Bureaucratic Decision-Making: The Case of the Local Government and Social Care Ombudsman and Local Authority Education Decision-Makers in England, Chris Gill (University of Glasgow, UK)3. The Office of the Ombud and Prisoner Complaints: Ireland, a Case Study, Sophie van der Valk (University College Dublin, Ireland)4. Formal Independence, Material Dependence: The Financial Regime of the French Human Rights Ombudsman, Julien Mouchette (University of Reims, France)5. Ombud in Protecting the Right to Social Security: The Case of Türkiye, Hicran Atatanir (Social Security Institution of Türkiye)6. Ombuds Claiming and Social Inequalities. An Exploration of Legal Transformation through the Example of the Colombian Personería, Markus Ciesielski (Hildesheim University, Germany)7. The Organisation-Agent Narrative: Street-Level Bureaucracy & Campus Sexual Misconduct, Brian Pappas (University of North Dakota, USA)8. Independence and Accountability of Ombuds Institutions in Europe, Luka Glušac (University of Belgrade, Serbia)9. The Digital Transformation of Public Services: A Global Comparison of Challenges From the Ombuds’ Perspective, Julia Dahlvik (University of Applied Sciences FH Campus Wien, Austria)Part II10. Waves, Cultures or Fields? Legal Entrepreneurs and the Emergence of the Public Ombud, Axel Pohn-Weidinger (Université de Strasbourg, France)11. Ombudsman and Hybridity: Global Model and Shape-Shifting Institution, Tero Erkkilä and Juho Mölsä (University of Helsinki, Finland) 12. Modern Ombud Practice and The Challenge of Mediation: Towards People-Centered Justice, Nick O’Brien (The Mental Health Tribunal, UK)13. What Can Be Learned From the Mistakes of Ombudsmen?, Matthew Groves (Deakin University, Australia), Anita Stuhmke (University of Technology, Sydney)14. UK Ombudsmen: Their Role in Improving Administration and Public Services, Robert Thomas (University of Manchester, UK)