Managing the Supply Chain

DAVID WALTERS is Professor of Marketing and Head of the Business Department in the Division of Economic and Financial Studies at Macquarie University in Sydney, Australia.

• The Evolution of Logistics and the Supply Chain as Management DisciplinesCustomer Focus in the Supply ChainAchieving Customer Satisfaction ObjectivesCorporate Profitability and the Supply ChainIntra Company Cross FunctionalRoles in LogisticsValue Chain and Value Delivery Systems for Supply ChainManagement Facilities DecisionsInventory Management and the Supply ChainTransportation Choices in the Supply ChainSupply Chain CommunicationsFormulating a Supply Chain StrategyDistribution ChannelDesign and Management Forming Strategic Partnerships and AlliancesCustomer Account Profitability and Direct ProductProfitability AnalysesBest Practice and BenchmarkingInternational Supply Chain Management: Issues and ImplicationsOptimisation of the Supply ChainInformation for Supply Chain ManagementOrganisation Design and Management of the Supply ChainRetailing Management and the Supply ChainInterface Case Study: Canterbury Sealants.