Manager's Guide to Counselling at Work

Häftad, Engelska, 1987

669 kr

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This book shows how counselling should be done, with examples for line and personnel managers, administrators and union officials. The techniques of counselling are presented in a straightforward, though not simplistic way, and the business of counselling is related throughout the book to the realities of organisational life.

Produktinformation

Utgivningsdatum1987-01-29
Mått135 x 218 x 8 mm
Vikt181 g
FormatHäftad
SpråkEngelska
Antal sidor146
FörlagJohn Wiley & Sons Inc
ISBN9780901715708

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1. Counselling at Work. Section One: What Counselling Is and How It Works.2. The Background to Counselling.3. The Three Phases of Couselling.4. "Counsellors" and "Clients".Section Two: The Skills of Counselling.5. Active Listening6. Respect7. Genuineness.8. Counsellor Qualities.9. Techniques of Phase I.10. Phase I Example.11. What Phase II Does.12. Second-Level Listening.13. Other Skills of Phase II.14. Cautions.15. Phase II Example -- Connie.16. Completing the Process.17. The Skills of Phase III.18. Phase III Example -- "Redundancy Counselling".Section Three: Counselling and the Organization.19. The Context of Counselling.20. Role Conflict in Counselling.21. Counselling Services.Recommended Reading.Index.