Management, Operation, and Program Development in Human Services Organizations

Management, Operation, and Program Development in Human Services Organizations: EnvisionSMARTT: A Melmark Model of Administration and Operation concentrates on leadership within HSOs. The book details how to establish a structure for a board of directors, including committee standing, composition of members, orientation and training, board engagement and board reporting. Guidelines for how to design a senior leadership structure are also discussed, including examples of organizational charts, position descriptions, performance management approaches, and strategic and succession planning. Human Service Organizations (HSO) are groups, both public and private, with one main goal, to enhance human well-being. These organizations provide a variety of services for children and adults, including mental health care and educational programs.The Organizational Behavior Management (OBM) model is an effective approach to designing, implementing and maintaining services within HSOs. Each volume in this series highlights key concepts and applications pertinent to each division of HSOs. It is written in a user-friendly format that allows readers to easily integrate the model into their own practice or organization.

• Outlines how the OBM framework leads to, and aligns with, performance management at all levels
• Highlights steps for developing a board of directors and senior management
• Includes easy to adapt templates for charts, checklists and protocols
• Reviews steps on how to ensure data security for both staff and patients