In a Whole New Way contains so much—it’s an engaging history of community corrections and a glimpse of how probation is practiced in New York City. It’s a series of memorable and moving vignettes about people whose lives have been touched by crime and the justice system. But what will stick with me is the pictures. Throughout the book, we see the faces of those who are participating in this unique and special program. They are smiling and engaged, clearly relishing the opportunity to see and be seen as so much more than the criminal convictions that brought them to probation in the first place. The light in their eyes—their positivity and evident optimism about their futures—is an overwhelming argument for the importance of meaningful second chances as a core component of our justice system."—Megan Quattlebaum, Director, The Council of State Governments Justice Center