Handbook of Emotion Regulation at Work

In this cutting-edge Handbook, leading authors provide a broad overview of what emotion regulation is, who uses it and where, and how it can be studied. Multidisciplinary in scope, chapters move beyond the traditional perspective of emotion regulation at work as 'service with a smile', to consider how it manifests in various professional settings. Including discussions of its application to leadership, teamwork, and a variety of specific occupations, the Handbook illustrates how employees regulate others' emotions as well as their own. The contributing authors recognize the structural forces that shape emotion regulation, encompassing social norms, fairness, power, and status, and underscore the importance of the interplay between intra- and interpersonal aspects of emotion management. Analyzing how gender, race, age, and national culture shape emotions and emotion regulation at work, chapters explore the interface of sociological, psychological, and management concepts in shaping individual and interpersonal effectiveness and well-being at work. Ultimately, the Handbook maps out an agenda for potential future opportunities and challenges in the study of emotion regulation at work. The Handbook of Emotion Regulation at Work is a vital resource for scholars and students of work psychology, sociology, and organizational behavior. Professionals in human resource management will also benefit from its practical and theoretical insights.